October 2023 by Laura Barber
Would have been helpful to have been asked if I had a mattress to take away and stated cost etc.I shall be giving the old mattress away to a local charity.Would have been helpful for the delivery fee to have been stated at the start of the transaction; I had to ask once the total price was provided.Would have been helpful for the contract to have been explained more fully. I read through, though.I was interested in purchasing high end pillows and it could be a good selling point to offer a discount on pillows for purchases in excess of, say, £500. Just a suggestion for the future.
September 2023 by Elizabeth El-schaeddhaei
Andrea at the Lakeside outlet was professional and pleasant. She didn?t put any pressure on me and allowed me to take all the time I needed to decide what I wanted. She answered all the questions I had. A very pleasant experience.
September 2023 by marc seymour
Benson for beds Thurrock had a great selection of beds and mattress to choose from Jodie was fantastic she really explained everything and showed us the best mattress by getting to try the sleep pro then lots of other mattresses to figure which suited us best. Very helpful great service thanks Jodie and Bensons
September 2023 by Paul Price
Good company. No nonsense service. Delivered when they did they would and the product is very good quality. Very positive experience.
September 2023 by Idris Debrand
I came here with my wife as we were Eager to find a new mattress for our new home. We were served by an extremely polite young gentleman named Lateef. He had natural charm and charisma and his extensive knowledge of mattereses was a big win. His customer service skills are exceptional. He explained the qualities of each mattress & he was able to answer all our questions in fine detail. Very happy to make a purchase here and can't wait to try the new bed!
September 2023 by Lynn Hills
Nice people. Not pushy, just let you take your time and there when needed. Most helpful.
August 2023 by Ramanooj Dasbasu
We visited Bensons for Beds for a double bed that we were looking to buy. The choices were excellent, reasonable prices, discounts and frills that were made available to us, but most importantly, their customer service, which was nothing short of a delight. We were served by their colleague Asha, who was attentive, understood what we were looking for, made us feel valued and worked things out really well. Location of the store is great with ample free and accessible parking. Would highly recommend the store and Bensons products.
July 2023 by Mel McNamara
Basildon Branch brilliant excellent service delivery kept well informed arrived on time allocated polite cheerful delivery men
July 2023 by Linda Warren
Excellent customer service. Couldn't ask for a better experience.
July 2023 by Charlotte Isaacs
Customer service was amazing they let me be to look around but was around when I had questions they were helpful opening the left for my Nan as well overall a really good experience
June 2023 by Colin Searle
Attended store today and was served by Christopher. Was provided a friendly service by the staff there that were engaging. Managed to get a quote on a wardrobe, leave to ensure measurements and returned same day to place order. Smooth and straight forward process. Highly recommend and will return in the future
June 2023 by Zahra Bari
My parents came here today to find a bed for my brother. The service provided by Abdul Latif was 11/10. He was very professional and patient and explained everything thoroughly. He looked after my parents during their visit and they ended up ordering the perfect bed for my brother. He is a credit to the store :) Thank you
June 2023 by Julia Jenkins
We had a problem with an order. It was sorted promptly by Lateef @ Thurrock store, the customer care team and the delivery men, Alan and Wayne. All very professional, polite and delivered excellent customer service. Top marks
May 2023 by Daniel Dutu
Ordered a wardrobe and chest of drawers and unfortunately one of the packages arrived damaged and in a different colour then what ordered. Now I have to wait another 5-6 weeks for my wardrobe to arrive.Would have expected better
May 2023 by Tamanna Hussain
Chris was absolutely amazing! He was extremely bubbly, friendly and patient and his service was wonderful. Very helpful too! Made the whole experience wodnerful.
