February 2024 by umayer hussain
Thank you to Becky P the Sales Consultant for her excellent service, she?s very knowledgeable and professional to her clients, Becky personality is brilliant and knows how to make sure a customer leaves a smile on the face when they purchase from her service.
February 2024 by Jordan Sullivan
Kasia was great with me and my fiancee finding our wedding rings and went through so many options whilst being patient!Another great experience at Beaverbrooks!
January 2024 by Chloé Creates
Lakeside store. Was quite disappointed with the service provided with Molly. Went in to look at some wedding bands and the employee was clearly annoyed with the fact that I did not like any of the bands provided. Was only in there for about 10-20 minutes but the woman was quite clearly bored and then proceeded to give me a lecture about how I need to hurry up and find a ring as I?m running out of time and essentially implying that i?m being difficult because I didn?t like any of the designs she had shown. It really knocked me tbh and put me off going to a different store for a while. Since then went into goldsmiths who were extremely nice & have since found a design I like.
August 2023 by kez ewens
Great customer service
June 2023 by Shelly Lewis
Went looking to buy wedding rings also engagement ring, had an amazing helper Claire and we got what we wanted and walked away so happy ?
May 2023 by Shelly Brindley
Went looking to buy wedding rings also engagement ring, had an amazing helper Claire and we got what we wanted and walked away so happy ?
May 2023 by TwoTubs
Popped in today to have an Omega warranty card stamped as it hadn't been done when I purchased online two years ago. Was treated very well and made to feel welcome. Nice coffee as well :-) Thanks ladies.
April 2023 by ian cuthbert
Excellent staff Excellent service would recommend going there
April 2023 by Dominyka stasiulyte
Lakeside store. disgusting customer service. sold me a bracelet from the display, was already ?scratched up? like they claimed when I purchased it without checking properly as I expected it to be mint condition considering its a legitimate, branded jewellery store. Changed my mind about the bracelet a day later, went to return it and got told I can?t because it?s damaged? Bear in mind it was not worn. Had insurance that covers damaged items yet it wasn?t damaged enough to exchange but too damaged for a refund? Gemma to be specific is who sold me the bracelet and then tried telling me she gave me a brand new one when I came back to return it when I saw with my own eyes she took it from the display and packaged it to me. Also magically the bracelet I brought is no longer on the display even though it was apparently sold brand new. Lol. A joke that?s what this store and their staff are. Can?t take responsibility for selling already damaged items, was just happy to sell it to me to get rid of. Disgusting.
April 2023 by Sala Mandra
I've got my wedding rings on January sales and free engraving
March 2023 by Kel M
The most helpful and friend staff. Nothing is too much work. Advice on jewellery is always offered and so helpful
December 2022 by Jasmine Perry-Outen
Best aftercare service. After opening my Xmas present (a watch) the battery wasn't working. Rather then just changing the battery (which E.H jewellers do) they gave me a brand new watch!Completely surprised and amazed by the service. Thank you to the team!
December 2022 by Andrew Higgs
Excellent polite, friendly and helpful staff. Gave me reassurance about a watch that I thought I had damaged, but had not.
November 2022 by essexcarfleet
Very professional and lovely staff especiallyEllie who helped with sorting my sons watch out once again many thanks highly recommended to shop here.
October 2022 by Clarence Hanson
A well cared for store with fantastic staff who are all very helpful and take time with customers.
