March 2024 by Anne Griffiths
Very good experience. All staff were kind, helpful, and efficient. Room comfortable and clean. Decoration perhaps a little tired, but more than adequate. Breakfast excellent. All in all, a pleasant stay and great value for money. Will return.
March 2024 by Roger Faulques
Nice clean room.Toby carvery next door which is ideal.
March 2024 by B H
Sofia was very helpful and friendly.
March 2024 by Sauce Isextra
Room 210 absolute symphony of noises.Loughton IG10 4QT+ Free Car park, some cameras, enter reg at desk+ Food alright TOBY+ Shell petrol across road+ O2 signal fluctuates between 1 & 2 bars+ Staff friendly courteous & helpful- Room 210- Creaking bathroom floor LOUD- Noisey office air con outside- Bathroom waste smell ?- Heating creaking squeaking- Shower is gutless weak- Water flow restricted way too much- No bath- Black mould on ceilingOther than that, it's alright, probably stay again.
February 2024 by Purna G
Stayed another night for the weeknd, the service was excellent and the staff is amazing!Highly recommend
February 2024 by Rashmi Wijesiri
Loved my stay. The staff was pleasant. Loved the peaceful location. And my room was so clean and beautiful. I will visit again for sure.
February 2024 by Sandya Palihawadana
The hotel itself is absolutely gorgeous and accommodating room service was always excellent. Excellent and friendly staff, rooms were so spacious and extra clean. Everything was top notch! I recommend this hotel to all our friends and family. Thank you again, for such a delightful stay and for helping us extend our stay.......
January 2024 by Timothy Allen
Hotel basic but ok. Dinner options awful. Breakfast ok.
January 2024 by Omar Hussain
I stayed here with my 2 kids for a week. The rooms were well equiped and beds super comfortable.Bathroom facilities were excellent and everything worked well.Also the breakfast was fantastic and the deal with kids eating free is excellent valueThe staff were also amazing and and superhelpful. Especially Farouk and Khilola were so helpful and acommodatating. Thank you so muchRooms: Well equiped with electric kettle amd sofa..Food & drinks: Great breakfast both continental and also full english. Plus kids were able to eat free
December 2023 by Suzanne Dyda
Wonderful visit back again as we do each year for our reunion. So lovely to see the friendly face of Farouk yet again and nice to see the same members of staff time and time again. Breakfast was amazing thanks to the wonderful chef Khilola, good quality food, very much value for money. Farouq you excel yourself each time with your warm welcome thank you! Reception staff very cheery and helpful (sorry didn't get a name) but lovely warm personality. Back again soon!
December 2023 by tina koeck
Great hotel not far from pubs and restaurants, receptionist was fabWalkability: Close to nightlife
November 2023 by Angela Lane
Great stay, lovely breakfast. All staff friendly and helpfulRooms: Very clean and quiet
October 2023 by Kimberley Foster
Not the friendliest of receptionists. Not the worst just, meh.Pleasantly surprised by the room it was lovely. It would be much nicer if the wood shelves were dark, it would improve the room no end.The bed was really comfy and I would love to know where they get their pillows from. I didn't sleep well because the sound of the fans from the pub were quite loud and I can't sleep with the window shut.I didn't have breakfast so can't comment.
October 2023 by Phil Dutton
Arrived half an hour early, and although we were told our room was ready, we were asked to pay £10 per room to check in early. We declined and were asked to leave a review by the receptionist. Upon checking in, just half an hour later, the new receptionist was helpful enough, but also wanted us to leave a review. We hadn't even seen our room by this point. So we'd be leaving a review on the colour of the reception and the carpet leading to the room.Next morning, we made our way to breakfast and were assisted by the most helpful gentleman......but he also wanted us to leave a review.Premier Inn Loughton/Buckhurst Hill, you don't need to hound your guests for reviews. If I decide to leave a review, asking me over and over again will not make me leave a review straight away!This is my review, stop asking everyone to leave a review!! And also clean the bathroom better!!!
September 2023 by Goodfellow21
I selected this Hotel due to its close proximity to The Holly Hospital, a 2 minute walk away. I needed to be at the hospital at 7.00 am and it would have been almost impossible for me to arrive so early in the morning without an overnight stay in the vicinity. It was a smallish room, and rather overpriced but with Premier Inns you know what to expect. Overall it was clean, comfortable and well appointed. OK for a short stay. The Toby Carvery restaurant next door was very good value and obviously popular.
