January 2024 by Mihaela
A very unpleasant experience, they do not send the complete order plus unsealed products and make you pay anyway. Very unfair! I do not recommend at all!! Go somewhere else! As for the staff in the store, I can't say anymore, they laugh, they send certain signs to each other to their colleagues, they send certain signs and laugh, it doesn't seem normal to me in front of the customer to do something like that, and the people from the customer service at the phone line, they rush you and it seems they don't want to solve your problem.
December 2023 by K 101
Don?t buy from here unless you want to have to check up on your order every few days and get the same response and still get no order. Why list something on your website if it?s out of stock. Missed my fathers birthday even though i had ordered two weeks in advance. Also sometimes don?t even answer the phone so frustrating
December 2023 by C S
Went in with a small budget to spend on my 3 teens. Such brilliant service from a young lady with long blond hair and brown eyes (didn?t get her name) she was so so helpful and knowledgeable about the products available. Made it a stress free and enjoyable experience ? such a lovely girl. Thank you and happy Christmas ?
September 2023 by morteza m78
Both the customer service and the store are very poor.
July 2023 by Ginika Okeke
Didn?t locate the place on google map
July 2023 by Cecile Diston
Loved my day out.
May 2023 by AJ O
The Fragrance Shop Colchester's staff was helpful. However, I am not impressed with their online service. I had to make 3 different trips to the Colchester shop to enquire about my order despite paying for membership, which offered speedy delivery. I am unhappy I took the offer.
May 2023 by Nyari Ibolya
Excellent
December 2022 by Dixcha Limbu
I ordered 2 perfumes for my birthday on September. I received only 1 perfume and an email saying the other perfume got delayed due to limited stock but will receive it after 2 weeks, which was understandable but after almost a month of waiting I called and emailed them about wanting refund now as I was tired of waiting for more than a month. It?s December 19th 2022 today, I still haven?t receive any emails nor a refund plus they haven?t cancelled my Tfs membership. I?m on 92th phone queue to speak about my refund with them as their online chat is helpless (always unavailable agent to chat).
November 2022 by Simon Lord
Bought a Miss Dior perfume at the Colchester store today as a birthday gift for my wife. The staff member said she would add their discount scheme but failed to tell me that this came at a cost of £15 per annum. I would NOT have gone ahead with the purchase had I known this - now I am stuck with this as I won't have the opportunity to go into the store to return my purchase before her birthday. Staff should be more straightforward and just explain that there is an annual cost - I now feel cheated
September 2022 by Razvan George
So good. A fresh friendly place where I'm happy to renew my fragrance as often as I need
February 2022 by Razvan George Gubernu
So good. A fresh friendly place where I'm happy to renew my fragrance as often as I need
August 2021 by Jack Gold
Ordered on line sent an empty parcel they are refusing to refund or send the goods - avoid. Use boots instead much better service
