September 2023 by created2bsj
Very friendly staff who listened to us and sorted any problems we had. It's useful that visitors can register their car in the car park so they don't have to pay. It was a very nice stay. Everything you normally expect and enjoy from a Premier Inn
September 2023 by 91matto
Overall very pleasant receptionist and reception clean and tidy. Room itself was bit grimy. Corners of the bathroom floor just bit dirty and sink itself didn?t look that clean. I did a check under beds before leaving next day to check hadn?t left anything and saw much dirt and bits of food including currant bun - - really appalling. Main plus was the air conditioning although still very hot at night even when set to lowest temp of 19c. I wouldn?t come again.
September 2023 by bd8000
Room wasn't the cleanest splash marks down the wall and on the skirting board at the side of the bed. More splash stains near the TV but the smell on entering the room was the real problem which after having the windows open for hours got slightly better
September 2023 by Sam A
We had a really good 2 night stay at this hotel 1st-3rd September. Check in was quick and easy, all staff we spoke to were friendly and helpful. Plenty of free parking, just register your car upon arrival stating how many days you will be staying. We stayed in room 3 on the ground floor. It was clean, plenty of plug sockets, air con worked great, beds were comfy, shower was powerful & hot. The shower curtain could do with replacing it smelt very damp & mouldy all in the bathroom because of this. The breakfast next door at the albert was a let down. Not the usual buffet style, they come and take your order for the hot breakfast and it took half an hour to arrive and was cold. We would stay at the hotel again but eat breakfast elsewhere. Thanks for a great stay Premier Inn!
August 2023 by 554dilipd
Disappointed with the meal. Cold food.... mushroom tower, didn't have potato, so opted for extra flatbread.... Was burnt Sweetcorn was cold, in fact everything was cold, had to ask for cutlary, no condiments had to ask.... Spoke to waiter, he was understand and offered a refund.... Called the manager who asked me what was wrong with the meal. She was adamant that there was nothing wrong with the meal.... I was asked to explain that besides the chips everything was cold, burnt or undercooked. Disappointed with the lack of service and courtesy
August 2023 by jodiebennett1
I echo what others have said that this Premier Inn just isn?t up to the same standard as I?d expect. The room was clean enough and we didn?t have any real issue, it just feels dated. Check in friendly. Not ideal having to carry a suitcase up three flights of stairs but does state no lift on website. Ideal location for the zoo. What really let this down for us was the grubby restaurant next door. We?d called in for tea but the service was shocking and the place filthy. I don?t understand why Premier Inn would want to be associated with it. We?d pre-booked breakfast but didn?t go as I would have rather lost the £20 than step foot in the ?restaurant? again.
July 2023 by pablo6804
There is nothing really wrong with this hotel for an overnight stay, but it is badly in need of a refresh. The bed was not up as comfortable or up to the usual Premier Inn standard and the room was also rather dusty. All in all, the hotel was adequate but that is not the norm with most Premier Inn hotels. The staff on duty were friendly and helpful, as one would expect.
July 2023 by diveboy111
The hotel is ideally situated close to the towns amenities and there is adequate free parking. We?ve used Premier in a lot and this was way below the acceptable standard. We were attending a wedding so just needed somewhere clean to get ready and have a snack before leaving for the event. As we were early we went to the attached beefeater for lunch, after almost an hour our lunch turned up cold, waitress put her hands on the food to test, we?d also be waiting that long for our drinks! We left hungry and thirsty. We checked in slightly early and got charged an extra £10 for a room that was already prepared! The light was poor and the windows open for ventilation so we quickly dressed and left after closing the window behind us. When we got back and turned in we realised the room didn't smell terribly fresh and the bed smelt sweaty even though the pillow cases and sheets had been changed. Only one set of towels even though the room was booked for 2. We could have complained however we were wanting to relax at a wedding and have a days peace from a serious, stressful ongoing family issue. Breakfast, clearly the staff at the restaurant are understaffed, but the waitress was curt and the food very average. Had we not booked the breakfast and paid, after the previous lunch experience we?d have not eaten there.
July 2023 by ajgjag2023
Stayed for a long weekend in Colchester. Ample on site parking, friendly helpful staff made us feel welcome. The room was very comfortable. All you can eat breakfast, and evening meals were available in the beefeater next door at an excellent price. The hotel is situated a short walk across a very pleasant park from the castle, Roman remains and the town centre. It is a short drive to a number of national trust properties, a wildlife reserve, and the picturesque village of Lavenham
March 2023 by Pamela Hounsome
The rooms were comfy, shame our room with the window looking out and all we could see was a roof, shame about the beefeater attached, waited 10 mins to be seen at the front entrance, when we finally got to our table we waited another 10-15 mins before someone came over. Some of the food was tasty just a shame it wasn't hot enough.
March 2023 by K u0026 M Smith
the room was clean bed comfy our stay was very quiet pre paid for a breakfast which was delicious and plentiful one of the best premiers that we have stayed in will definitely be using again
March 2023 by hpmixz
On arrival, there is a quite small reception area with one door leading to the ground-floor rooms and another to the 1st-floor rooms. It would feel full with just 2 people. My room smelt musky and damp, like it hadn't been aired out in years. The heating was non-existent despite staff \\\"resetting\\\" the system. I ended up using a radiator style loaned to me by the staff. Breakfast was in the restaurant next door. My room overlooked the carpark so \\\"handy\\\" if you wanted to keep an eye on your car. I don't think that I would willingly stay here again.
January 2023 by Tom Dorman-Matthews
Great city centre location (20 min walk through castle park). Very quiet. Nice a/c.Great breakfast.
December 2022 by Ian Barton
Didn't look v impressive on arrival from outside but rooms nice, clean good services on the TV. USB sound and computer connectors all good ideaStaff were really helpful and friendly.Great nights sleep
November 2022 by brian camerom
Everything was excellent except the amount of TV channels available at this site and the usual slow Wi Fi. The slow Wi Fi is common across all premier in Hotels
