May 2025 by Muhammad Sikandar
Disappointed by Lack of Flexibility and Retention Efforts- Mortgage
We have been longstanding Nationwide customers and have never missed a mortgage payment. As part of our property move, we were hoping to stay with Nationwide, trusting that our history and loyalty would be valued. Unfortunately, our recent experience left us disappointed.
Despite providing evidence of financial stability and bonus income, our case was dismissed on technicalities without any real effort to find a solution. The rigid stance on early repayment charges?even when we expressed our intention to stay with Nationwide?and the lack of competitive short-term options under the enhanced affordability route made us feel more like a transaction than valued clients.
We hoped for flexibility or at least some willingness to retain us by offering terms that aligned with our circumstances. Instead, we were left feeling that the only option was to explore other lenders. This was a missed opportunity to maintain a loyal customer relationship
March 2025 by L Rowe
Nationwide mortgages are a joke they give you a mortgage in principle and you pay for solicitors to buy a house, sell your house and suddenly you don't meet their criteria. 8 weeks with my mortgage broker I was eligible all along but this hasn't just happened to me, it was awful when you are unsure if your mortgage will be agreed even though you are given documents that say to go buy a house. Say in the jacuzzi moaning to my mum and two other people said they had same thing happen to them via nationwide.
December 2024 by sirwan sabah
Very slowly
October 2023 by Graham Carrington
Very pleasant staff very knowledgeable and they sorted out the issue we had quickly.
August 2023 by Belinda Coe
I would like to say a huge thankyou to Kam and Arabella for all there help today fantastic customer service.
June 2023 by steve edwards
So, I needed help. Not having a great time and having to provide 2 years worth of financial evidence for the worst of reasons! Out of all of the banks that I walked into today, Nationwide stood out far beyond the other 4 financial institutions for the best of reasons. Thanks only to Tom and Fiona. A great team at the front desk doing a great job. Tom was very quick to identify my needs and dealt with me brilliantly. Whilst Fiona dealt with all of the other enquiries brilliantly and effortlessly, Tom was busy with me and both of them wore a big smile to boot. Thus leaving all customers extra happy. Pay attention, that is what customer service looks like! So, I would like to thank both of them for their efforts. Thanks Tom and Fiona! Alla prossima volta! Grazie :)
October 2022 by Beverly Ord
Thank you Jack for helping me yesterday over the phone and at branch and for being genuinely happy to help. Excellent customer service skills.
July 2022 by Jim Elliott
Terrible experience over the last few days. Several hundreds of pounds out of pocket. Nearly 3 hours on the phone plus a visir to a branch. Told someone from the complaints department would phone me urgently. Nothing. Do not use. I wanted to give them zero stars. Have contacted the banking ombudsman
July 2022 by Ben Lambert
Excellent service couldn?t fault anyone in branch
February 2022 by harry white
Very good customer service. Needed help setting up app, they had a lot of time not often seen. Thanks.
May 2021 by Simon Yates
Visited Colchester branch on Friday 30th April 2021 nice welcome at the door said I wanted to do paying in cash said into book or card said both manage to do it Elle always pleased to see me as you know always good customer
May 2021 by Christine Killick
Opening times on this site state 9am on a Thursday but today didn't open to 9.30am
November 2020 by Edward Mannerman
I went in there yesterday and the staff were extremely rude and unprofessional. I will be closing my accounts as soon as possible.
October 2020 by Sunshine
Visited Colchester branch for the first time since opening my account recently to deposit a cheque and found the staff to be very helpful and considerate of my disability needs. I would also add that the transition from my previous bank has been trouble free and very smooth indeed. Wish I had changed current account from the Halifax many years ago. Well done to all at Nationwide.
October 2020 by Rhia
Can be long queues . Staff always helpful . Opening times are for the new life of coronvirus.. hope it helps
