September 2025 by Guy Singleton
Oliver was brilliant. Very thoughtful, patient and professional. All the staff we encountered were friendly and helpful.
August 2025 by Filipe Marques
Absolutely incredible people, super kind helped me clean my ring to perfect condition!
August 2025 by Shauna Fitzgerald
Oliver at the Colchester branch was really helpful and helped me get my wedding ring for my special day. It was a fantastic experience in store and he made me feel like a very valued customer. He explained everything really well, including the optional insurance which I opted for.
August 2025 by G. Ak
I recently had a fantastic experience at H.Samuel. The representative was friendly, and genuinely eager to help. She provided an efficient solution without any hassle. The entire process of getting my wrist watch fixed was smooth, and I felt valued as a customer. It?s rare to find such professional and courteous service these days?highly recommended
July 2025 by Han
Shelley was brilliant today,she put my daughter at ease and made piercing our ears a pleasure.
July 2025 by Sam Murden
Great customer service as soon as i walked through the door. Would recommend a visit to the shop floor as there are many beautiful prices of jewellery and Jen cleaned my necklace very well and it turned out brand new again! 10/10
July 2025 by kian wright
Jen helped us clean our jewellery perfect customer service lovely people !!!
June 2025 by Sophie Farthing
Amazing experience at Colchester! Staff all brilliant and wonderful service on my wedding ring - thank you!
May 2025 by Tierney
Absolute legend she was so welcoming and approachable! Thank you so much Jen! Lovely lady! Happy with my new watch x
May 2025 by Sarah Allen
Great service from H Samuel restoring and cleaning an antique brooch with
sentimental memories. Special thanks to Oliver who progressed this for me as I needed it for a certain date and kept me informed all the way. A very patient informed and efficient member of the team and really delivered a personal service.
April 2025 by Amy Taylor
Staff here were amazing! Sorted my watch out free of charge which was not expected- i got served by a lady called Divine who was super friendly ???
April 2025 by Lauren Jefferies
was helped by Divine, very lovely and attentive, thank you for your help!
April 2025 by Jane Hyde
Popped into Colchester?s H.Samuel to have some links removed from a watch. Couldn?t have been happier with the service we received - friendly, knowledgeable and fast! Thank you.
April 2025 by SAMANTHA COLLINS
Purchased a gift for my sons 16th birthday from the Colchester shop. Jenny is extremely helpful and provided excellent customer service. Nothing is too much trouble for her and she is a credit to the shop.
March 2025 by Chris
Visited with a very tight ring that needed to come off. Jen was amazing, so kind and got the job done and no charge, thank you so much - will be back for new ring once finger has recovered!
