January 2024 by Robs Views
This is a fine jewellery shop with a great selection. However, it's the staff that lets it down. When I walked in to browse at the watches, the majority of the staff looked at me and my children with a look of distain and made a judgement I wasn't worthy of serving.Shame on you ladies, you lost a big sale to another jewellery store just over the path from you.
January 2024 by Abby Martin
Brought our wedding rings from here. They were super helpful & quick. Highly recommended.
December 2023 by Ben Sadler (Bensaski)
Always a pleasure to come into Ernest Jones Colchester. Cat, Sam and Tracy are extremely knowledgable in regards to jewellery and watches and the customer service is top notch. Even if you don?t know what you?re looking for, the team will work with you to find what is perfect. Absolutely recommended, I wouldn?t shop anywhere else
December 2023 by Catherine Beckinsale
A Fantastic shop for both watches and jewellery. Staff are so helpful and friendly. Only jewellers I will visit.
December 2023 by mark derwin
Tracy was amazing. Really helpful and made us feel really welcome
December 2023 by Graham Heron
Just popped in on the off chance they had the watch I was looking for which is an 18th birthday present for my son, Although they didn?t have it in the shop the young man who served me was especially attentive and helpful! He ordered the model I wanted from the warehouse stock and asked me to call in next week to collect, very helpful indeed and the watch was £35 cheaper than the online price I?d seen elsewhereEveryone in the shop was very friendly and I?m surprised any negative feedback ever comes their wayI will most definitely recommend and use their services again
December 2023 by Sharon Hinds
I recently had an exceptional shopping experience at Ernest Jones in Colchester. The knowledgeable staff at Ernest Jones guided me through their impressive selection, and the sales associate went above and beyond to ensure I found the perfect item. Ernest Jones truly excels in customer service, making it my go-to destination for quality jewellery. Ernest Jones in Colchester, with its dedicated team, made my shopping experience memorable. I highly recommend Ernest Jones for anyone seeking not just a purchase, but a personalised and enjoyable jewellery shopping journey. Ernest Jones in Colchester exceeded my expectations in every aspect and I will be shopping there again!
December 2023 by Mark Bown
Excellent customer service. Only popped in to find out my ring size but the young man that assisted me was so helpful I walked out with a set of white gold earrings.Another Xmas present sorted.
December 2023 by Harvey D
Excellent service! I had an important bit of jewellery I wanted and Tracy went above and beyond! Happy we went here!
October 2023 by Ryan Barratt
Like someone else has said I love my new watch but the experience was poor! The young man I dealt with was cold and unfriendly as so was the lady manager, I rang up on the Wednesday to ask about a particular watch and the young guy said he would get another one in for me but on arrival I had to ask about that but they had apparently sold it and I had to have the display case watch which was annoying.. also like someone else has said they charged my card without showing me all the box and packaging. I had 2 links removed which once I got home one of the link pins has been bent and damaged, and generally got treated in a negative manner, also it took ages registering the watch as the 2 persons in question could not see and read the serial number but again once i was home even in dim light i could see it and read it fine, the whole thing felt very shoddy it should be a exciting moment buying a new expensive-ish watch but it was very poor customer service in my opinion, I didnt even want to go back but I needed one last adjustment and they didn't even set it to the correct date so I wanted that sorted out. I wouldn't go back to that particular ernest Jones.
September 2023 by Joan Joslin
Good product knowledge with friendly and efficient staff.
August 2023 by Joseph Campe
I love my new watch! However I'm not reviewing the watch, I'm reviewing my buying experience at Ernest Jones. A few points:- The two staff members who sold me the watch were generally a little cold and unfriendly apart from the two smiley ladies behind the desk who seemed lovely though I didn't get to deal with them. - They knew I was interested in a certain watch yet I had to ask myself to try it on before I bought it.- They didn't know much, if anything, about the watch including the case size.- The watch they gave me to try on had smudges that I initially thought were scratches. They then sold me the exact same watch (the display model) and charged me the same price as I could have paid for a watch that was sealed and directly from the factory.- Before they packaged up my watch they didn't clean it so when I pulled it out of the box to show my friend it was covered in smudges (which he also thought were scratches). Not what you want to hear when showing someone a 'brand new' watch.- They charged my card before they had shown me the packaging and put it in the box. When I got home I found they had packaged the watch incorrectly. The information booklet was forced into the box which has made a large dent/crease in the original packaging.- Finally, they had no opaque carrier bag to carry my watch home in. Instead they gave me a small pretty paper gift bag with the company's name on it meaning on the walk home, someone could have easily spotted where the bag was from and snatched it from me or worse.Taking all of this into account, unfortunately, I can say my experience with Ernest Jones has been much less than what I had hoped for.
July 2023 by Colin Ellis
Great customer service, cool items will shop again
July 2023 by Paul Reideman
A great place with a good selection of jewellery
July 2023 by Samsung Edge
Thanks to great customer service from the Manageress a problem was solved leaving me very happy.
