January 2024 by Adrian Ault
The staff here have been very helpful. They advised me on my purchase and where very understanding of my needs.
December 2023 by Lucie Anne Markham
Tarlok gave me fantastic customer service. Polite, professional and friendly.Some of the best customer care I have ever received.
October 2023 by Mzi Khabo
I am glad I was completely ignored for the entire 15minutes I walked around this store searching for a sofa suite. The 1 star reviews are not very inspiring!
September 2023 by CP
Salesperson told us a lovely story about someone returning an item they weren?t happy with for another item after disliking the product once it was home. We then purchased 4 items costing thousands, one item wasn?t in store so we went off a picture shown to us. 3 of the 4 items are fine. The 4th item that we didn?t see in person has arrived and it?s too small to the point it rocks forward when you lean forward! Spoke to the extremely helpful store manager who?s repeated line is ?we do not have a returns policy?We didn?t even want to refund the item, just exchange it for another item that costs MORE.When I asked him about the story our salesperson told us he repeated his one liner and told us we would have been informed on the day, two of us were present and we definitely weren?t told, in fact we were so quickly asked to give 5 star reviews and all the best answers for surveys as we were leaving. Well enjoy your 1 star to match your 1 star customer service skills and I?ll be sure to not recommend DFS to anyone asking
September 2023 by Nicole P
Just ordered a sofa today had Mr sing a fantastic friendly very Knowledgeable sales guy help us. made the whole thing enjoyable
August 2023 by Steve Dimmock
Simple visit to purchase additional sofa parts. Smooth and easy transaction, got exactly what I needed , compared to the whole sofa purchase the additional cushion seemed a tad expensive.
August 2023 by claire Pooley
Nice and clean, good choice. Staff aren't pushy
August 2023 by June Dobbins
Nice big store , plenty of choice . Pleasant staff.
August 2023 by Charlee Cox
I had a really nice experience from this shop. Went in store to purchase a sofa I was looking at online. The bloke who served us was fantastic with my Autistic daughter keeping her occupied whilst still talking to me and answering my questions. After confirming what I wanted he double checked with me my order was correct. He then got his manager to just double check it for him with me, again no issues. Order was placed. Had an email to confirm, I checked the email and again everything was correct. Had an approx delivery date, a week before I've been sent a text confirming a delivery date. It's now down to the delivery service to complete the job. Colchester DFS have done everything their end so far to an excellent standard.
July 2023 by Dianne Byrne
Friendly staff, great experience, Chris keep my husband busy talking about motorbikes while I spent his money on a new sofa.
July 2023 by Ellie Oxley-Randall
Chris was absolutely amazing in helping me and my partner pick furniture. We are moving into a new house and had to start from scratch, Chris was fantastic in showing us everything they could offer.Walked in for a sofa, walked out with a sofa, bed/mattress and dining table!Not pushy either, just a genuinely nice man!Will return purely for him. Thanks Chris!
June 2023 by Pamela D'Cruz
Nothing was too much trouble for the shop assistant. She knew what she was talking about. Which these days is unusual
June 2023 by Malcolm Clarke
We were looking for a new spare sofa, but the sizes were larger than what we wanted.
April 2023 by Lee Scott
Great service last time I bought a sofa, Great service again this time! Wouldn't go anywhere else.Any jobs going for sofa models?
April 2023 by Pippa Robinson
AVOID AVOID AVOID !!Would give no starts if i could!We ordered a bed March 2022 and are still waiting for the product described.After taking 3 days off work on separate occasions for a delivery to be made, they never showed up each time.We even had the delivery guy contact directly to say its on the list but he has no product.Once they eventually arrived with the faulty product they sent for a replacement part - we have been left with a bed with staples hanging out the bottom board of the bed.After visiting the Colchester store we was told its not there problem and someone will be in touch, its now been over 2 weeks.Im currently on the phone to a very rude customer services who has left me on hold for 25 minutes for her to get in touch with management if not i have to wait another 72 hours (which is highly unlikely i will hear)Awful service and still waiting!
