January 2024 by Bespoke Painting Services
Stuart and his hard-working team do a wonderful breakfast here. Very friendly fast. Clean. Tasty. Highly recommend.
January 2024 by Denise Gilbert
We went here for the first time for a family breakfast. Great value, 2 adults and 2 children for £19.98 inclusive of tea, coffee, juices and water.Cooked orders are taken at the table and you can help yourself to continental options and cereals.We booked a later breakfast at 10.15 so nearer the end of service. Still good selection of pastries etc but no mugs etc by coffee machine, and only 1 machine to service all tables, so a big queue at times.Cooked food was lovely. Continental options varied.Parking: Give registration at desk on arrival.
December 2023 by Ruth Hunter
Oh dear Poor poor staff. They were very short staffed for boxing day. No fault of their own. Come on beefeater improve your service. We walked out as it was pandemonium, with no let up for the staff.
December 2023 by Ross McEwan
We booked months in advance looking forward to a Christmas dinner. They had no Turkey and no other roast options. They had no fish for fish and chips. They had no beef lasagne. I do believe they did have a salad available .....yum yum. Table was not cleared between courses leaving us to talk over piles of dirty plates.Parking: Make sure you let them know in the restaurant to get free parking
December 2023 by Steve Temperton
So understaffed that despite the abysmal service that we received throughout, we left actually feeling sorry for the staff, despite paying a lot of money for very little.They simply can't get around to everyone.
December 2023 by Alison Weeden
My first Christmas day off work for 10yrs so thought we would treat ourselves to dinner out. Very disappointed! ? Table was booked for 5pm, eventually got seated at 5.50pm due to lack of staff! Starter came out quite quickly, main course followed shortly after, several plates bring returned to the kitchen as food was cold! Waited nearly an hour for our pudding! Restaurant was emptying. Staff were clearing tables. We waited and waited until a staff member announced we are now closed and felt they were trying to hurry up the last few tables. We never got our 4th course that we had paid for of a mince pie and a coffee! Shocking! The staff were rushed off their feet and looked absolutely shattered. Doubt we will return.
December 2023 by Bob Beattie
Absolutely terrible service. Booked a festive meal for the family before our annual visit to Colchester panto only to be told on arrival no turkey! Options on festive menu were burgers or salmon(at extra cost). Not very festive!Once we were seated it took 40 minutes for our drinks to arrive and we had to collect them from the bar ourselves.Manager advised he had found sufficient turkey meals for us but these were not served until an hour and twenty minutes after our arrival and our children had to wait even longer for their meals.Whilst the food was good by the time we had finished our meal we did not have time to order the deserts that were included in the festive menu as we needed to get to the panto.All in all a very miserable lunch experience and we were charged virtually full price.
December 2023 by CAROLINE BEER
Booked this venue for a wake. As we was staying near by we decided to go there the night before said wake. DreadfulWas informed that there would be a minimum of 45min wait and that there was no roast dinners, this was a SundayStaff were pleasant enough but was a little concerned about my booking which was highten the next morning when we went for breakfast only to be told that there was no cooked breakfasts. Voiced my concerns about the wake and was told all should be good. As it happened they did have enough staff. We have been there a few times now and there is zero atmostphere. It is always empty. Our wake finished at approx 4.30pm on a Mon afternoon and the place was empty. Doubt very much I would go there again. Food was good, although not a wide selection for a chain like Beefeater
December 2023 by Annie England
We visited for my boyfriends birthday as he really wanted the mixed grill. He was not disappointed so that's a bonus. But I did feel for the young waiter and waitress who seemed to be doing so many jobs aswell as serving. We did have to remind one of them for our drinks. All in all we enjoyed our food. Myself and sister in law had steaks and they cooked really well. The new sauce range they have were nice too. I will say that I think more staff on the floor would be beneficial . Also it looked a bit untidy in the bar area of christmas Decs that we were in the process of being put up .Dietary restrictions: I have gluten intolerance . I was offered a folder to look through. Took me a while to decipher . Could be made a little user friendly.
December 2023 by Zoe Wood
Had booked table to have a Christmas meal with my family as it was our only chance over the festive season. Sat waiting at table for 20 minutes before they came to take our order, to be told that at 3pm on a Sunday they had run out of Christmas dinners?.. Disappointed isn?t the word ? drinks order took ages to arrive. When main course Finally arrived, mine was stone cold, my granddaughter was given fries & 2 bits of cucumber rather than the peas and corn that was ordered, & the vegetarian version of a Christmas dinner was nothing but a joke! We ordered a second round of drinks at the time our Mains were served, which finally arrived 15 minutes after we?d finished eating. (Oh and then another round arrived literally 5 minutes later!) Only two of our desserts arrived due to them not being able to take the order properly?..All in all? a total shambles & a really disappointing ?Christmas dinner? with my family ? we had around 5 different members of staff dealing with our table and not only did the left hand not know what the right hand was doing, the food was less than mediocre.Certainly won?t be returning as this has happened Many times here before, but ruining our family get together was the last straw for me.
December 2023 by Rebecca Humphreys
Went for lunch here today. Waited half hour for our order to be taken, another 40 for the food to come out Luke warm & drinks order come out wrong as well.I love it here usually but I really felt for the staff that was there - they looked exhausted & there was hardly any of them there! The restaurant was packed and they just couldn?t keep up! Staff were lovely - just not enough of them. Such a shame
November 2023 by Trish O
Service started off very well, but as it got busier, we were forgotten. We were intending on having dessert but ran out of time due to lack of service. Food was good with decent sized portions. Friendly staff.
November 2023 by charlotte gibb
Very understaffed.. booked at 1.30 my children got their mains at 2.45. I will say GRACE and CARA were absolutely amazing running round like headless chickens.. been here many times but today was shocking. I understand busy but definitely more staff needed. Grace could not apologise enough bless her.Parking: AlotKid-friendliness: Lovely to children
November 2023 by Stuart Rooke
Lack of staff. Witnessed customers being turned away if they hadn't booked. Restaurant Barely half full. Waited ages to get served, then another 40 minutes for our food.See photos re the state of my steak.Medium sirloin. Nicely pink but all gristle.
November 2023 by James's Review
Right, I need to say the staff were good. However, we got there, 10 of us at 7:30pm per booked way in advance, ordered at 7:45pm, almost 2hrs the food took to come out. When I asked the man server, is it going to be anytime soon, his words were, "you're not the only ones here"! Far enough but if you look around the place, there was only one other table being used at the time. Of course it got busy as the night got on. By the time we left it was past 10pm. Plus my dad fell down one of the steps in the back. Must say, no strips or signs to point out high steps. Need new risk assessment and health and safety Rethink!
