January 2025 by Louise Ng
This is my local shop so I go there very often. However the opening time on their website is wrong. I arrived at 6:35am on a Monday morning they were closed! There is no information about what is their opening time on the window. Bit of disappointing.
December 2024 by Jessica Brown
Amazon returns counter is either not working or incredibly slow. Waste of a journey most days
December 2024 by Rosie May Gentleman
Why do you continue to show incorrect opening times?!
States on Google Asda opens at 6am on Monday mornings yet at 6.15am it is closed! Extremely frustrating especially when trying to shop before work!
December 2024 by Jason B
Just your usual Asda store
December 2024 by Dan Werren
Booked for home delivery 19.30-20.30 slot?driver couldn?t be bothered to turn up. Claimed to have been at my front door for 10 mins?.my ring door bell and dog would argue otherwise.
Absolutely appalling behaviour
November 2024 by James Troy
If there was a flagship store on how not to be a store this one would be it.
November 2024 by Shadowking xj
One star is deserved because any time I go to this ASDA the store they either have nothing in stock or staff that can't be arsed to look.
Whenever you check online for the store stock availability and it tells you it's in stock you get to the store and the staff just saying it's not in stock without even looking in the warehouse.
Today this happened I travelled all the way to get a few items that were showing as in stock and the Customer service desk called another member of staff to tlk to instead after being asked what I was after and tell them even showing it said it's in stock the lady basically said no we don't have it so I asked if they could check in the warehouse as I'm aware that this item you couldnt put all the stock out on the shopfloor so it would be stored in the warehouse and at times behind customer service desk.
The lady simply said no they don't have it without even checking, blaming that the asda stock files are not correct and wrong and walked off.
I did find one of the items I was after but decided after the customer service to get a refund and take my custom else where.
Needless to say disappointed as this is a reoccurring issue whenever I decide to give asda another ago they prove to me why the store has gone down hill so badly.
I'd also like to add I have over a decade of retail experience and working in stores and dnt believe the service and stock system works in its current state.
I can also tell when the staff just can't be bothered to do their job and encourage customers to return with great customer service and a helpful attitude.
??
November 2024 by David Rhodes
Worst super store I've ever been in ,that bad after spending over 40 minutes fighting through the abandoned rubbish cages and ignorant staff doing online shopping I decided to just leave the store. With a vow never to go into a Asda store again ,I will give Aldi a 10 out of 10 against Asda what a big disappointment
November 2024 by Big Dave
Overzealous and patronising security dweebs without people skills, who act like glorified hall monitors and throw a temper tantrum at anyone that doesn't notice or isn't paying attention to the new designated 'exit' and 'entrance'.
October 2024 by Peter Jury
Optician's are a waste of time. My first and last time I will use them. 1st app he forgot to do part of the test, 2nd app to do what he had forgot cancelled by them. 3rd app cancelled by them this is after 3 months. 4th appointment they asked me to come in early so I did guess what they are behind by half an hour. I am disabled and retired. I have chronic pain so it's not good to stand around. I spoke to a woman who had an appointment at 10.15 at 10.55 still waiting. I told them this is not good. I only went to them as my previous Optician stopped NHS. Being diabetic doesn't help.
They told me that I didn't have to wait and could book it for another day. No Thank You.
October 2024 by Nazrul Hussain
I went to Asda chemist to pick my mom medicine they said come back after half an hour,when I go back after half an hour they siad there pharmacist is went out I need come back again later..is this a good service??asda chemist service is really poor and staff not helpful at all..
September 2024 by Jo Chinery
Nice big store. Plenty of parking. Friendly staff in the café.
September 2024 by Emmanuel Anya
Helpful in meeting our household needs.
September 2024 by Konrad Charytanowicz
Yesterday, August 9, 2024, at 7:10 p.m., my 13-year-old son was detained by the Asda Superstore Colchester security guard and the shift manager. The security guard said that my son stole ice cream and ate it. My son did not have time to explain the whole situation and was accused of theft.
I was forced to pay £8.50 for two packets of ice cream. Then I talked to my son, and he said that his card was declined at one register, so he went to the other one and paid. I checked my bank account, and it was charged twice for ice cream at Asda Colchester at the same time. I went back to the store and talked to the lady who stopped my son and the security guard. They checked the camera monitoring again and said that my son had paid. The lady very rudely gave me the money back. I feel angry about this, and they hurt my son very much. I am deeply sorry; I will never shop at Asda again and I will describe the whole issue on social media at my earliest convenience.
Me and my family are on holiday in the Colchester area, and we have never ever encountered an issue like this. This could have been an act of discrimination as me and my family are Polish and were speaking Polish during our shopping trip. This is racist and unacceptable. I feel deeply disappointed by this experience.
September 2024 by Ervin Bosenbacher
24 hours that closed at 22:00. Also a disorganised mess
