February 2024 by Julie Barrett
Increasingly poor service over recent years has now reached the point where I ring to make an appointment (because the surgery has texted me, telling me to make an appointment) and find I am 18th in the 'phone hold' queue! This is totally unacceptable.(However, let it be clear that when I have actually managed to see GP Dr Gladwyn, she has been excellent. But that was about 18m ago).The lack of provision for covid vaccinations, which could easily have been carried out alongside flu vaccination (as many practices did, eg at Capel St Mary), this 23/24 season is also unacceptable.
November 2023 by Sarah Collins
Being a health professional, I am well aware of some of the recent disturbing practices in GP practice, mainly non-medical staff giving inappropriate medical advice and lack of appointments. With this in mind, I have personally never had anything but good things to say about my own surgery who have always been accommodating, professional, compassionate + efficient, especially when my daughter was critically unwell. I do not request an emergency appointment/ask for priority unless absolutely necessary to reduce pressures - too much of a ?I want it now? culture out there! Well done guys, keep up the good work!
August 2023 by Jon Hammond
I have been a patient since 1997, the service is now practice focused with a defensive approach to any criticism. I took 12 phone calls from the practice to get through a standard process.It's no wonder the NHS is so busy, it is just inefficiency-ridden and rules driven. There seems to be no focus on client service, even the practice admin manager failed to get a form emailed to me after committing to do so.It used to be so much better and personal but with all the new development going on locally I fear it can only get worse.
April 2023 by Martin Brocklesby
Poor all round Dr Cole should be sacked. Because she said my mum had an infection back in November. I was not happy with the diagnosis. So I took my mum to Colchester General hospital. Where she was admitted directly to Broomfield to find out her cancer had come back. And before the 4th April when my mum passed away. Dr Cole was sent to make things better with my mum and me. I am not having it. She was meant to have a medical review in January on her birthday. But it's a bit to late. As Dr Cole comes to mu mums address and said you have not been seen since January at the surgery. That was bull she saw mum in November. So I have been facing a up hill battle with the surgery to get my medical records. I am saying this don't go to Ardleigh surgery to be seen go straight to the hospital .
March 2023 by Stella Mccarthy
Having been with this surgery for nearly 7 years and noticing a decline in the pharmacy I feel the need to write this review. Myself, I have noticed the slow process of medication being processed to Dedham chemist. However, my husband collects his prescription from the surgery and over the last year has noticed that the process is not only slowing up and there is a need to telephone the pharmacy to chase up medications. You would think it would be more proficient with a 3 hour break in the middle of the day.
January 2023 by Ivars Sausis
Not possible to get an appointment with GP. A completely broken system which delivered zero value for money for us as taxpayers. Productivity is so unbelievably low. Using Covid-19 restrictions ( which are massively out of date in 2023) as an excuse for poor performance. Rude and unhelpful receptionist. 19th-century phone line. No online option for appointment bookings. Go private only answer for a such a shocking waste of our money.
January 2023 by Shane Williams
Cant ever get an appointment can't get a call back shocking
December 2022 by Darren Cooper
Very rude reception staff, I spoke to a very obnoxious woman after I was on hold for 28mins to be told what I all ready new, this has got to be the WORSE doctors in this area, the surgery is a joke. And I'm making as formal complaint about there staff
October 2022 by Faye Shekhar
Not much to say except very disappointed
October 2022 by annie sands
I have nothing but praise for the staff at Ardleigh Surgery. They are brilliant with my son who has a LD and kind towards him. I?ve never experienced a rude receptionist or GP?s who do not listen. I think with the difficult times they?ve had to face, they are doing a brilliant job.
October 2022 by Rob
Terrible surgery, pushing people to go private due to a lack of compassion and terrible management. 4 years my family have been registered here and it?s gone rapidly downhill.Very sad state of affairs.Having left this review my wife and I have had an appointment with the practise manager and she is wonderful. Sadly I wish the GP?s had a only fraction of her understanding and compassion.Thank you for speaking with us.
October 2022 by Abigail Sakyi
I am honestly so disgusted with some of the doctors at this surgery! I have recently had a consultation face to face with a doctor to discuss my concerns with the vaccine. Basically, because the doctor is pro vaccine, as per all health professionals, or they wouldn?t be in a job, I was basically shoved away with no regard for my mental health and the vaccine is mandatory that?s it. There was no listening to me regarding my natural immunity, my life style, my choice. It didn?t matter. Absolutely disgraceful. You should not let your personal opinion impact and make judgment!
October 2022 by Grahame H
Disorganised chaos.Always engaged,phone system is comicalRude unhelpful receptionMisdiagnosis after Misdiagnosis admin error after admin error,always someone else's faultVery poor experience.Needs a new practice manager who is capable
October 2022 by Alex Neagus
A surgery working in the dark ages. Numerous misdiagnosis?. Bunch of failed doctors working to keep their jobs with a ?it?s not my job? attitude. Go private or you?ll regret it ? ?
October 2022 by Craig Dines
Messed up My private medical insurance so that I can?t use it, no clear directions, aggressive staff, incompetence, apathy,
