February 2024 by kimmypops14
So my package was delivered on time by the P.O.'s "premium" service but I was unable to take delivery and it's there that the "premium" service stops and the package becomes just like any other undelivered item...In fact it's worse as there is no flexibility whatsover. The address is locked in and cannot be redirected under any circumstances. Whether or not your item will be returned to the office that same day, in time for you to collect within the tiny 2 hour time slot, is pot luck. The driver hits a traffic jam or gets a flat? Well you're out of luck. Can a neighbour sign for you? Absolutely not! Can you provide a safe place? Of course you can't! Can it be redelivered? Duh! Dream on! So you pay through the nose, your recipient is unavoidably delayed and your package is caught up in the system with no easy options to obtain it. The guy on the phone was a robot and just kept quoting terms and conditions to me like he was preaching the gospel so he was not only unhelpful but super annoying too! Thank you Royal Mail for absolutely nothing.
November 2023 by Joe Martin
Staff are super grumpy never want to do any work
November 2023 by Lisa Elliott
Had a problem with a parcel that couldn't be delivered, Chris was so helpful in sorting out the issue.
August 2023 by Keith Ogbourne
Recently received a photo of my Grandson in an envelope marked" Please do not Bend "Not hard to work this one out , I found the envelope folded in half in my Pigeon hole. So now I have a photo of my Grandson with a line across his face. Not only was the delivery person to Lazy to knock on my door they also couldn't read. Absolute Shambles
July 2023 by Chom Dons
Opening times...Google says one thing, their website says something else, the sign on the door has a mixture of the two.So which is it?
June 2023 by almondobear
Never turned up to pick up our 4 bags of parcels and letters so all our mail is going out a day late, including the first class which customers have paid for. The driver who arrived today said there was no one to cover, he's just the driver, shout at the people in charge. I've tried the number listed, it doesn't work. Appalling service as usual. Not worth a single star but I can't post without leaving one. =(
March 2023 by ben welham
The staff Christine was so helpful today thankyou so much
March 2023 by Stevo Carter
Open until 12 midday Monday4pm other days except ThursdayWhy not open 12-6pm give the working population a chance to pick up there MailThe existing opening hours are so random and designed for staff to finish early no customer orientation
January 2023 by Rachael Plant
It's a joke, my parcel tried to be delivered 31st Dec and unfortunately I wasn't there to answer the door, I went to go the same day to collect it and it was closed. Then tried again on 2nd Jan and online it said it was open till 12pm and I got there at 11:30 and it was closed
October 2022 by mark stuttle
Just dropped a parcel off at the customer service point in Oxford Rd Clacton. On the wall is a sign about treating staff with respect, and treat them how you would want to be treated. What a joke, the man who served me seemed to have a whole portion of chips on his shoulder, he arrogant and rude.
August 2022 by Uncle Owl
I was having problems obtaining a parcel, until I encountered Chris on the customer service desk. I no longer have a problem, but I do have my parcel!! You're a star. Thanks again AW.
August 2022 by Quy Anderson
Staff are always lovely and professional.
July 2022 by Bob
Useless.System is designed for people that don't work and sit in all day long !Simple instructions at the front door.Mobile number available.Not interested!
June 2022 by David Smith
Useless.System is designed for people that don't work and sit in all day long !Simple instructions at the front door.Mobile number available.Not interested!
June 2022 by Mick Smith
Would like to say that what amazing customer service from Chris at Oxford Road Post office,she definitely went above and beyond tonight to get my parcel that was delivered to the wrong address.She went out of her way after work to go to the house and redeliver to me.And now my daughter in law will have her gift on her wedding day x