July 2024 by Maxine Gargan
Been having Biabs at this salon for over a year. Had infills Saturday and was told that I have an infection but they still put Biab on my nails and said it will be ok while I am on holiday. I had the Biab removed the next day by a nail technician to reveal an infection in every nail which could of only happened from this shop as I have never been anywhere else. When I went in and told them and asked for a refund I was treated very badly and they refuse to take responsibility. There equipment must not be clean and that's how the infection started. I have had my nails looked at by a couple of nail people and there comments both were they have never seen anything as horrendous as this. It will take 6 months at least for my nails to become healthy again. I will be reporting them to Epping District Council who will be the people that have issued their licence to trade.
July 2024 by Louise Baker
Started off well, good designs and very professional I am very fussy who I choose to do my nails, was happy until of late, they don't listen to what you want, rushed and wouldn't repair a nail.. After 2 weeks of having them done. I will never go here again.
Requested style: I design my own nails I start with a base colour or colours then different designs on certain nails I show pictures and I feel like a pain but I'm paying for a service.
June 2024 by Emma
I?m really disappointed. I?m a regular customer and paid £100 for my hands and feet yesterday, I came in today to say I wasn?t happy with my nails and I?d like them thinner and shaped better I was more than polite and in return I was faced with attitude and a dirty look. I?m 9 months pregnant and due next week so wanted my nails perfect and shorter. I was asked to take a seat without being told how long - after I spent £100 yesterday and 2.5 hours in your shop! It?s awful customer service and I was made to feel embarrassed waiting. If a customer isn?t happy and has paid a lot of money surely you shouldn?t be faced with rudeness when you come back. Really disappointed and upset with how I was treated this afternoon. Completely ignored for 30 minutes so I ended up walking out upset.
May 2024 by Di & Howard Wood
Kevin is the best !
April 2024 by zoe harding
Amazingly sweet people, stunning nails ??
April 2024 by Pam Cannell
Very disappointed the last couple of times aeems like some new staff and once sgain my gels have already come away from some of my nails.
For the first time my gels were taken off by mechanical device instead of cotton wool and remover with foil/pegs. I dont like my gels nails
treated like that. The week before my pedicure was the worse ever. No massage no moisturing cream sge couldn't get rid of me fast enough. I will try one more
April 2024 by jorjia brewster
Have been going to top nails for a really long time and always loved my nails!
Recently however every time I go it feels rushed and I'm not sure what they have changed product wise but it's not as good as it was.
The last 2 sets of gels I have had have peeled within a week, the first set I put down to bad luck but the 2nd time they peeled really quickly again, they would always last 3/4 weeks before.
I mentioned this when I last went and was told nothing has changed and was dismissed. The lady rolled her eyes and charged £5 more than usual for a soak and gel polish. Unfortunately I won't be returning.
March 2024 by I C
Do NOT recommend.I went into Top Nails, I had my acrylics soaked off and builder gel put on my nails, and had my toes painted (with normal nail varnish) and they charged me £70!!!I questioned it and they started to make prices up for what I had done and I couldn?t walk out without paying so I ended up paying £70! I am disgusted that they must literally pluck prices from thin air and trap people afterwards as people have no choice but to pay.Will not be returning and do not recommend.
March 2024 by Martyna Kowalczyk
Great service as always. Reasonable prices. All the staff always friendly and helpful. Would 100% recommend.
March 2024 by Nutan Vaghela
Absolutely the best Nail place I?ve ever used! They understand all my needs and I always walk out happy!
February 2024 by Maisy Middleton
Amazing every time!
February 2024 by Dawn Perry
Love having my nails done here Kevin ALWAYS does them 100% perfectly never had one complaint x will only go there x
February 2024 by Tallulah Wright
They have amazing service amazing work and amazing prices
January 2024 by Mani Peddi
Came here for the first time. Had acrylic done on top of my natural nails. I have to say I am so impressed with the fact that my acrylic's have never lasted me this long without bending back or falling off. I?m really pleased ???? Updated: I only come here now! Danny and Kevin are so lovely, so nice and patient, they take their time to make my nails perfect. They also listen if I have any concerns and want me to be happy. That is so important, I leave happy and they accomplish this no problem.They are the my two favourite to have nails done by. But all staff lovely and welcoming.All calls and texts answered efficiently too. Really happy.Defo recommend coming here.
January 2024 by Jessi Jane
Lovely people! Always willing to do my detailed and strange nails and always kind, and warm hospitality, I?ve been a regular for a year now and wouldn?t even consider anyone else
