January 2024 by s ch
Since I moved to the area I have been ordering a particular brand of vitamins from this pharmacy and I have to say staff is very professional and polite and go above and beyond to help you.Well done brook pharmacy Team
July 2023 by Anita Verma
If you require even a reasonable service from a healthcare professional - DO NOT go to this pharmacy. They are not empathetic or even ethical. They are happy to reject any NHS prescription they want even though to is the patients right. They do not put patient safety first - very disappointing service and unsafe if you are a patient needing urgent medical attention.
July 2023 by Pri Vi
I was seen today and was appalled by the pharmacies service. I am 38 weeks pregnant with an infection - they refused to give me my treatment as they advised that the treatment I have on an NHS prescription was too expensive for them to order. I could see the item behind the chemist (not the full amount) but they would not issue me any medication despite it being in stock. Considering the medication I needed was for an infection, I needed it quite urgently before the weekend. I was left without my treatment on a Friday afternoon. It was quite clear that I was heavily pregnant - complete lack of care and failure to complete their duty of care. I called another local pharmacy who said there was no issue with my prescription- so it all came down to cost. Very disappointing considering I am a pharmacist and also work in healthcare.
February 2023 by Rem
Hardly busy but issues with booking. Looks like system is not flexible to cater for last minute cancellation and rebooking for vaccinations. Shame really for a location of this calibre. May help if they introduce text reminder of appointments.
January 2023 by Safiya Hotelwala
Amazing experience I had my booster vaccine, very kind Lady Nurse and helpful farmacy staff.thank you
July 2021 by JoanneB-2174
Absolutely appalling service and rude pharmacist! Daughter been coming here regularly for her contraception since last Sept when her local family planning clinic closed down. They say they haven?t received repeat contraception prescription sent two days ago by GP and then denies dispensing one tablet to tide her over til morning when I can contact GP, and then accuses me of messing with medication! Fairlop pharmacy in Barkingside provided emergency contraception a few months ago when brook was closed and we forgot to collect in time and we are not even a usual customer of theirs, they have exceptional customer service and duty of care unlike Brook who can?t even provide a decent service to a regular customer! Unforgivable! My husband also had similar situations in the past with them denying they received repeat prescriptions and boycotted them years ago and now uses Chigwell Pharmacy instead who also provide a very good service.
