October 2023 by Faryal Bukhari
My son was really really sick. I went there and I'm really impressed with their response. The way they showed concern, not only the GP but the whole staff... Really thankful to them.
September 2023 by Olayinka Farris
Love my local GP. Always managed to get appointments and staff are really helpful and friendly. Had a recent telephone appointment with one of the Drs regarding concerns about my child and she made me feel that I wasn't going out of my mind unlike other so called professionals.
September 2023 by vimal raj
I have visited them many times for my 3 year old kid (Cough/Cold/Vomiting and so on), every time the GPs here reply to me saying wait for 3 weeks before you come back. i requested them to give some sort of medicine to help my kid recover soon, but they would always say, let the kid be like this for 3 weeks and if the problem is still there, you can come back.Please say it outright that you got instruction from the top (no funding) not to prescribe any medicine than saying come back after 3 weeks.it sounds like that you wont treat in the starting stage of problem and only when it gets aggravated you would listen.PS to responder of this message: please dont ask me to call, kindly fix what i have mentioned here and you would see happy faces going out of the surgery every day.I will change this review if i get a better service
August 2023 by Mary Colwell
I am so very grateful that Whitley House is my surgery. The receptionists are really friendly & efficient & Dr Monsell is a legend. Am not sure how I would be getting through this year without him. I also recently saw Dr Hooper & she was excellent as well.
August 2023 by Sam Skinner
Absolutely shocking and rude receptionist!! Worst GP in Chelmsford, no help to try see you. Am very very unwell and can't fit me in and told me to try again one morning next week and try then.
May 2023 by Cataria Davis
Phoned to see about getting registered here with a GP. The receptionist was rude and told me I could not register here as I was not in their catchment area. Meanwhile I live in Chelmsford and wasn?t aware that there are certain areas within Chelmsford where I?m only able to see a GP, especially since they were on the list of NHS GP offices for me to consider registering in Chelmsford. It?s a shame honestly but at the same time, it?s best to avoid places like this anyway.
April 2023 by Eileen Moxon
Saw specialist prescribing physio. Very thorough and pleasant. Gave plenty of time for explanations and questions.
February 2023 by Thomas Hadley
Receptionists are always very polite and do everything they can to try and get you fitted in either on the day or they'll book you in for another day. Doctors here are also lovely.
January 2023 by Ritchie Mead
Called this morning with problems with my hips, spoke to the receptionist who was helpful and said a doctor would call me back at some point during the day. The doctor called me within an hour and asked me to come down straight away, I only waited for 10minutes before being seen. Very caring and extremely professional. It felt like they went over and above what they needed to. All receptionist very friendly and helpful and doctor Bentley was very good, very clear and very helpful.This surgery should be used as an example on how to treat patients.Thank you.
December 2022 by Annie Louise
Am so grateful that WH is my local surgery. All the Drs and staff do an amazing job plus their new phone system makes the whole process of booking an appointment far easier.
December 2022 by Marianne and Henry Bergman
Have been so pleased with this GP surgery, recently registered. Have fitted me in when needed to be seen, got back to me quickly and so helpful. I have had a much better experience here than my previous practice in Cambridge so thank you very much! I will definitely be staying.
December 2022 by Maxina Watson
Phoned my X husband as I do every month and found he was not well at all, phone his surgery and such lovely people dealt with it, and blue lighted him to hospital, I rang hospital this morning and they said they were probably going to admit him. I would just like to thank the lovely receptionist and dr, for being so kind to me and letting me know what was going on. We have been divorced many years but remain great friends
November 2022 by Phillip Edmans
I must admit that over the last couple of years I have neglected my health. But when I finally went to Whitley House they diagnosed me with Diabetes and a Vitamin deficiency. They acted really quick and placed me on the correct medication. And I'm starting to feel well. Cannot thank them enough, especially Dr Bentley, Nurse Liza and not forgetting the reception team....Thank you
November 2022 by Ema Kumar
Excellent service, from staff members to the doctors. Super helpful and polite, and when I took my mum to the GP to see Dr Williams, considering her first language is not English, he was super patient and expressive in giving explanation and easing her worries. Cannot be more appreciative of doctors like himself, honestly was very friendly and makes his patients feel very comfortable, we need more doctors like him!
November 2022 by Debra Gannon
I have always found the reception staff very polite and eager to help arrange appointments as soon as is possible. I have always seen a doctor when I've needed too with no long waits. A great surgery.
