February 2024 by Paul Lasky
We spent a whole day in Chelmsford going round with the original marriage certificate, changing my wife's surname in all the organisations and institutions we are members of including our mortgage provider TSB.Low and behold a few months later we realised after getting a letter with my wife's old name on it that they didn't change the name on the mortgage.When we queried this they said they had destroyed the evidence as it was past one month. But if we posted a copy in it would be okay. So we wasted more time and money posting another copy of the marriage certificate. Only to be told that wasn't sufficient and we need to come into branch again. So now we have to waste more time going into Chelmsford which is an hour drive from where we live just because TSB are pretty damn incompetent. Hopefully the branch manager sees this dross. Complaint has been raised.
December 2023 by Rory Penn
Exceptional Support from Branch Manager Laura Wheeler at TSB ChelmsfordI recently had the pleasure of receiving outstanding assistance from Branch Manager Laura Wheeler at TSB Chelmsford, and I am compelled to share my positive experience.I discovered fraudulent transactions on my bank account and immediately reached out to TSB for assistance. From the moment I discussed the issue with Laura Wheeler, her professionalism and dedication was evident. She greeted me with a warm and empathetic demeanour, instantly putting me at ease during a stressful situation.Laura's depth of knowledge and expertise in handling fraudulent transactions was evident throughout the process. She guided me through the necessary steps to secure my account and promptly initiated an investigation into the unauthorized transactions. What impressed me most was her commitment to resolving the issue efficiently while ensuring that I felt supported and informed at every stage.She actively listened to my concerns, patiently answered my questions, and provided clear explanations of the investigation process. Her ability to communicate complex matters in a way that was easy to understand was truly commendable.Her dedication to customer satisfaction and commitment to resolving issues promptly truly set her apart.In a time when exceptional customer service can be hard to come by, Laura Wheeler at TSB Chelmsford exceeded my expectations. Her professionalism, expertise, and genuine care for the well-being of her customers make her an asset to the branch and a shining example of what outstanding customer service looks like.I want to express my gratitude to Laura and the entire TSB Chelmsford team for turning a potentially distressing situation into a positive customer experience. I am confident that under Laura's leadership, the branch will continue to provide excellent service to its customers.SincerelyRory Penn
October 2023 by Alan Hatch
Great bank and really helpful friendly staff.
August 2023 by katie hannon
I moved over from Ireland to start my nursing journey and the second day I moved over I was so homesick and didn?t want to be here, I went to other banks they all told me join online and I walked into TSB Chelmsford?s and I cousins have thanked the staff for being nothing but supportive and helpful and kind and also chatty and I was so welcomed and they helped me set up a bank account start away and ever since then I will always remember that day I walked in. I could recommend this bank to anyone they are beyond brilliant
August 2023 by judi groves
Friendly staff.
May 2023 by Martin Simpson
Staff are very friendly. The level of service in branch is excellent. Great advice which gave me confidence I had chosen the right products.
October 2022 by Morning Glory Breakfast
Ignore opening times for a Saturday. No counter service means - it?s essentially just open as an atm. TSB are the worst ?high street? bank now. Congrats! Manager in branch is rude and now at all understanding. The guy who seems to be there a lot is could not be more helpful. Thank you
June 2022 by Joe Cooke
No service during the weekend whatsoever - Leaving most people absolutely no face to face assistance at all. One colleague is always helpful in store and friendly when it?s possible to speak to someone but not good enough for a major bank
February 2022 by Deejie 007
Branch is closed on Saturdays.Friendly enough staff... but frustrating and drawn-out experience setting up a new account, with conflicting info on website, in branch and from staff.
December 2021 by stephen haynes
Friendly professional staff.
June 2021 by Catherine McCann
Very friendly and helpful staff.
November 2020 by Richard Jennings
Always friendly counter service and all staff when visiting.Haven't been during the current situation as live too far away for casual visit and not working in Chelmsford at the moment.
November 2018 by Val Rayner
Staff are very helpful and friendly
Trying to get through to customer services is impossible I am seriously thinking of changing banks.
February 2017 by Vicky Louise
Always get great customer service from the ladies at the counter.
