February 2024 by Paul Crossley
It must be 20 years since I?ve used a travel agent to book a trip. I wanted to book a big holiday to South Africa, so I wandered into Trailfinders in Chelmsford to see what they offered. I was greeted by Rosanna Critchell who explained that everything Trailfinders does is completely bespoke. Within a few minutes we were looking at flights and accommodation options. Rosanna was absolutely brilliant and we built a fabulous itinerary together, she is an absolute credit to the company! I?ll be coming back for our next trip to Vietnam. It?s also worth noting that their prices are very reasonable.
February 2024 by Katrina Grubb
Rosanna was fantastic in helping me look into flights, the whole team is so accommodating and helpful. My upcoming trips will definitely be booked via trailfinders
November 2023 by Gerry Miller
Excellent travel agents, work to the highest standards
August 2023 by Martyn Tillett
First time we've used them.Absolutely faultless holiday so far. Will absolutely be going back for my next holiday. Everything has been perfect so far.
February 2023 by Liz Hall
Rude staff member service had really gone down since last time we booked a holiday. An hour wait did not appreciate the persons attitude.
January 2023 by GlowingGlobe
Went into a very busy branch today. Every desk was full and there was a buzz with people waiting too. Ended up leaving with the relevant brochures to begin research but overheard a few conversations whilst I was choosing the brochures. There is a level of bespoke that these guys can achieve. It's a personal service and quality is what it's about. Looking forward to go in and book.
January 2023 by Ellie Mcguinness
Harry Page is fantastic! He is friendly, knowledgeable, understanding and professional. He has already made our honeymoon extra special, even just at the planning and booking stage. I am so pleased that I have booked with trailfinders especially with Harry and I am so grateful he has been able to plan our special holiday! I wouldn't want to book with anyone else in the future! Thankyou so much Xx
November 2022 by Hilary Smith
We have received outstanding service from Trailfinders in Chelmsford. We spent hours with their team planning the holiday of a lifetime, unfortunately it was almost ruined by quarantine restrictions in China. Our trip was a saved by Alec. He worked after hours on a Sunday in order to offer us a selection of alternative arrangements. His dedication to customer satisfaction is exemplary. If you are looking for advice or help with planning a dream holiday you could not be in better hands.
October 2022 by Graham Ekins
Ingrid Buckley at Chelmsford High Street provided excellent information on my flight query. Her knowledge was excellent as were her skills at deducing the data entry issues.
October 2022 by Philip Hennessey
Extremely helpful for our Alaska cruise and travel to San Francisco and Las Vegas including flights and tours
October 2022 by Carlos Uploads
Fantastic customer service. Always polite and really helpful. My go to for travel!
October 2022 by jay argo
Handled my latest trip brilliantly, I'll always use them from now on
October 2022 by Katherine Lenox
Laura was so good nothing to much trouble . Nothing but praise .
October 2022 by Melanie Barratt
We were helped on different occasions by Laura and Jack who helped us build our trip to the States with our two teenagers. They listened attentively - came up with some great options and were helpful friendly and supportive. The itinerary on the phone was super useful and we used it all the time. Can highly recommend
October 2022 by Mark Tucker
I booked a honeymoon through Chelmsford Trailfinders. The whole experience from walking through the door to landing back home was fantastic. Many thanks go to Julia who listened to our needs and gave us a great trip.The local tour guide company that Trailfinders use was also great.I will be going back to them for the next adventure
