January 2024 by Steve Grayson
lovely staff great
December 2023 by graham Davis
Better coffee than Costa,Still over priced. Never bother.
December 2023 by Lindsay Curtis
Food was overpriced. Drinking in, but they struggled to find any cups for our drinks and wanted to put them in cardboard cups, which we found unacceptable as we were not doing takeaway. I asked for a decaf tea, but was told 'we don't sell this at all'. Therefore, a totally horrible experience.
November 2023 by Pip Goodman
Great experience and wonderful customer service, Id particularly give a shout out for Calum whom delt with us very professionally with a welcoming smile. ??
November 2023 by paul emerson
Not the best experience. Noisy . Not very relaxing. Too exposed to walkers by.
October 2023 by Hans Stegman
Je kan alleen pinnen en de pinautomaat accepteerde de giro passen niet . Kon dus niet cash betalen dus geen koffie
September 2023 by K GS
There's reusable containers & little merchandise to buy. Choosing the perfect type & I'm satisfied with any drink. One problem is that the tables are never cleaned.
August 2023 by Calum Totty
Visited yesterday and was very pleasantly surprised! Despite being busy all the workers seemed to be in high spirits, served me my coffee very quickly and even made time for a short chat at the end of the counter- just what I needed after a shopping trip. A smile goes a long
August 2023 by Luke Derrick
Visited yesterday and was very pleasantly surprised! Despite being busy all the workers seemed to be in high spirits, served me my coffee very quickly and even made time for a short chat at the end of the counter- just what I needed after a shopping trip. A smile goes a long way
August 2023 by Lauryn-Kassadee Cornwell
Me and my boyfriend ordered on Deliveroo and ordered a brownie. They left a lovely note on the bag and gave us 4 brownies instead of one as they were closing! Such a lovely thing to do and really made us smile after a tough day :)
July 2023 by Hillary Davis
Beware if you have allergies! Ordered a coconut milk latte and watched as the barista (female) pour semi-skimmed milk in my coffee!! When confronted, she showed me a small cup with the little coconut milk she had used. Excuse me, what? What exactly did I pay for? What if I had a dairy allergy?! I was so shocked I just grabbed my coffee and left as I didn't have time to get another made. Another lady made the comment it didn't seem right and she's correct. Sounds like this Starbucks is cutting corners to cut costs and it could seriously make someone ill.
July 2023 by Ian Fletcher
We visit Chelmsford once or twice a year and during this visit I decided on using Starbucks for our afternoon refreshments. Sadly I was very disappointed when informed by the staff that only hot drinks were available. I ordered a Cappuccino and an Americano, both were served in disposable cups even though we intended to consume our purchases on the premises. The staff informed me that they serve beverages in disposable cups because the China ones are often stolen. We sat down at one of the cleaner tables and upon removing the plastic lid found the Cappuccino was devoid of chocolate sprinkles. I returned to the counter and was unable to find any sprinkles. Now all the staff had disappeared into the staff area and I found myself shouting into the area to attract a member of staff. Eventually a member of staff came out and enquired how they could help. I asked if there were any chocolate sprinkles? The member of staff retrieved a pot of Sprinkles from behind the counter and explained they had been instructed to keep it there again because of previous thefts. The 2 cups of coffee were ok. Not the sort of experience I expect when paying for what should be a relaxing coffee break when visiting the Chelmer centre.
July 2023 by Alison Austin
Not terribly impressed customer service was awful. Not a lot of choice with gluten free ingredients either not a smile had to ask for my flap jack too as it didn't come with the coffeeDietary restrictions: Had very little choice
June 2023 by Anne Dunsdon
Cued up for a drink you no longer have. False Advertising. Staff look so miserable
June 2023 by Nev Clifford-Mason
Usually busy, it's expensive and apart from Macdonalds opposite, they have monopoly in this retail park. Use only when I have to.
