March 2024 by skytrucker87
Excellent and friendly experience.
March 2024 by Nick White
The sales man did not put me under pressure talked me through the purchase.
March 2024 by Linda Arnott
Very polite, professional service, thank you.
February 2024 by Derek Bardsley
Flooring, underlay and trim delivered as advised by a very polite representative. Floorer arrived on time both days and was very polite throughout and did an excellent job screeding and laying the floor.
February 2024 by chris shaffer
Helpful and informative sales assistant at the Chelmsford Clock Tower branch call Kris.
February 2024 by Wendy Jones
Went in with my son. The sales assistant made herself known to us, and pointed out the different sofas, eg, leather, cloth. My son chose his sofa, and the assistant ran through all the options available to him. A delivery date was agreed and that was that. Good friendly service, would recommend it.
November 2023 by Tom
Carpet was installed damaged. We told them the same day. They told us to wait 12 weeks like the carpet would grow back. We waited and told them again. They accepted fault and offered us £40 or replacement which is now no longer practical as the room was furnished in the 12 weeks we had to wait. Questioned why there was such a low refund offer and not getting a response.
September 2023 by Elizabeth Butters
Great range of sofas, welcoming staff.Teri was very helpful in explaining purchase options, warranty and answering questions I had. I've come away well informed.
September 2023 by Dory Reality
I bought a sofa and chair on 29/7/23. I asked how long for delivery since i wanted it fairly soon. I was told 6 weeks. The sales person, Paul, asked me if I wanted sofa protection and warranty. i said no. I asked what would happen if it didn't fit. He said its no problem; they just take it away and dismantle it and then bring it back and set it up. I went ahead and bought on this bases. We are at week 6 so i went online to find out when delivery was due only to find out they don't even have it for another 2 weeks. It told me to refer to T&C, but I never got any. I only got a receipt for my payment stabled to a card. I phoned their HO who sent me a copy of my sales invoice. I found out I had been charged an extra £266 for warranty and fabric care kits I said I didn't want. They agreed to refund. They also asked if I had been told of costs if the items don't fit. I said no and advised what I had been told. It seems they don't 'take it away and sort it and redeliver'. apparently I have to arrange an upholsterer to take it apart and then put it back together again in my house. She stated it is cheaper to remove a window. I am worried sick now that I have paid £2400 for a settee and chair I cant get in my house. This should all have been explained to me when I purchased. Very disappointed in this store. They should have advised me to take measurements and checked first. They should also have given me a copy of the sales order at the time of payment so I could have seen I had been charged for items I didn't want.The HO are now saying it is too late to cancel.
September 2023 by Mehmet
When I walked throgh the door I first asked one of the reps about a sofa I had seen online. They had the same one on display. I was taken over by Teri and from start to finsh she explained eveything, from the material and colour to the cushion filling. While we was making the order she explained about their insurance for accidental damage which I also took. I was offered tea and everyone made me feel welcome. Teri was very knowledgeable and an asset to the company.
July 2023 by Georgia B
Chelmsford SCS went above and beyond in helping us source and fit our carpets. Craig and the team assisted with everything from choosing the perfect carpet to arranging a smooth installation. I would 100% recommend SCS and especially SCS Chelmsford. Thank you once again!
April 2023 by Peter Durkin
Saw settee on sale for £495.00 but by changing to same material but sightly different colour increased to £629.00. Read the small print on sales advert, this looks like a sales trick is to get people in the door, not very nice as my daughter only had the lower figure!
March 2023 by David Broughton
really helpful and friendly staff - much better service than my local Colchester branch - they only dropped a star because you can?t phone the branch direct and have to through a national switchboard who take 30 mins to awnser
June 2022 by AEIOU
Placed order at the Chelmsford store for carpet and 2 sofas. Found that they didn?t apply the discount on the purchase and contacted the store twice and head office 3 times only to be told on each occasion a refund would be made.Sofa was delayed due to ?COVID? and arrived some months later. Was told that they would apply a credit due to the inconvenience of £100 and the monies owed due to discount not being applied. We are now 3 months on and am still waiting.AVOID, Avoid, and Avoid. Clearly they have no morals and take you for all that they can.
June 2022 by Annie 2006
I'm so not happy as I ordered my 2 2 seater sofas was told be delivered in the middle off April and now its not coming to end off may and thats mot a definite u pay for delivery and extra on your sofa thinking your garenteed to get your sofa on time all we get is excuses
