October 2023 by Roland Chesney
Very helpful staff.
February 2023 by Pauline Green
The Staff are most helpful when I?ve had a problem and they have sorted it out for me, I have been with Santander since the 80s and I?ve moved a few times and have been in several branches, and all have provided help and information I needed, keep up the good work.
July 2022 by John Hunt
Great branch to use.
July 2022 by Jay Joshi
Excellent services
May 2022 by Agnieszka Ferrel
Fantastic customer service when transferring a donation abroad. Without prompting Claire offered to waive the transfer fee. Thank you!
February 2022 by Swati Prakash
I found that suddenly inspite of enough balance and giving approval by sending Y as instructed on their text message for online payment they still blocked my payment to WordPress for Web hosting and also their online banking or customer service and number with PIN texted to me did not work abd text had come from different mobile number. I had to visit branch for everything till date, phone and online services are not upto mark and wait times 30 to 40 mins and to repeat everything to multiple agents they keep transferring calls to. When they don't offer any interest on deposits made to 123 or current accounts then at least service should be immediately processed if its our money they are keeping for free. Its just a wrong system too as initiative we had 5 to 8 percent bank interest on deposits or FDs.
July 2021 by Mr Barker
So helpful great staff just the bank it's self doesn't offer as much as others such as metro.
July 2021 by Harry Berry
Great staff, someone always welcomes you at the door and on hand to assist.
January 2021 by Chris Hunt
Very helpful notto many queues.
September 2020 by Chris Oscroft
Absolutely shocking customer service. Having had a account for 18 years building up a small fund for my oldest daughter we wanted to change the account into her name and open her her own current account. We had been informed a couple of weeks ago by a member of staff that us we just needed to come in with her at any time, just call in. So, having queued in the Saturday traffic for over 30 mins to get into Chelmsford, we today went in to do this. When we got there we were told we needed an appointment to do this and they had no free appointments until 5th / 6th December. We explained the situation & that we were following instructions from their staff but there was no acknowledgement of this, no empathy and no compromise. We were actually told though they could close the account & give us a cheque for the money - didn?t need an appointment for that!! Never been treated so badly by a bank - we will be closing this account & opening 2 new accounts with a bank that actually values its customers
September 2020 by John Firth
Interrogation by staff in the street as to how much money I wanted to withdraw. Staff member stood her ground and would not let me enter until i told her. i walked away. complaint in progress.
July 2020 by Tim Drake
a rude member of counter staff spoilt the visit
January 2018 by AaRon B
Greeted with a very warm 'good morning', which was much appreciated and put me in a very good mood. Only one customer was with one of the three cashiers, so no waiting in a queue for me. However this was five past nine on a Saturday morning.
Cashier serving me was very friendly and helpful and very efficient when the customer computer terminal froze by quickly resetting it. The man next to me was very rude to his cashier but the lady was very calm and dealt with him very well.
September 2017 by ????? Ð???Ñ????
The staff is very friendly and helpfull. I finished work very fast.
July 2017 by Andy Lodge
Standard bank branch nothing special