January 2024 by louise fagelson
Went in today to buy tropical fish for my sons tank. We are beginners and had a lot of questions. Alex was extremely helpful and very knowledgeable and gave us good advice on how to care for our new guppies when we got them home. He was also very patient with my son who took ages to pick out each fish.Our new fish are lovely, very active and seem to have settled in to their new home. Thanks Alex.Will certainly be going back.
January 2024 by Pete Webb
A very sad day had to have my 11year old boxer put to sleep. The vet was great sympathetic and understanding, all done very professionally and with care
December 2023 by Rajkishora Nayak
Excellent Pet shop. One can get anything and of good quality related to pets
December 2023 by Lesley Richardson
Great selection of supplies for all pet needs. But still selling live pets from the shop - please stop encouraging breeding. So many rescue animals need a home.
November 2023 by Sairah M
Vets are fine, but expect to typically wait with your pet for about 30m - on average - past your appointment time. And don't expect an apology for the delay either!
October 2023 by Jody Foreman
Helpful staff, I feel they never have enough options for healthier treat options for dogs. Great prices and deals with the loyalty card
October 2023 by Mandy Bourne
getting a new puppy, so I was in for lots of bits, The man on the shop floor was so helpful. Also, the woman on the tills couldn't do enough for us. Great service
October 2023 by Zuhal Kurt
You can find everything you need. Great range of products
October 2023 by Ian Reynolds
Avoid at all costs, no stock available on the shelves.
September 2023 by Jamie Foster
La very happy and enthusiastic young lady helped us to select fish. Her knowledge was extensive and she gave good advice. Impressed with the service.
August 2023 by Peter Griffiths
It's about time we mentioned Sophie at Pets At Home. She has helped us on numerous occasions, very knowledgeable and helpful and has such an obvious love for the job! This time she fitted our poodle, Mabel, for a harness, gave us great recommendations and kept Mabel fully entertained!!
August 2023 by Andrea Lind
Staff are professional and friendly. Peppa loves it there. So supportive
August 2023 by Mel Ferris
Just done the ?pet handling session?. All 4 of them had such a lovely time and a big thank you to Sophie who was brilliant.
August 2023 by Paul Wareing
Eventually got through on the phone then got put on hold for 40 minutes!!
Only needed a repeat prescription and no apology about the wait, and I?m not exaggerating it was 40 minutes, I nearly put the phone down.
July 2023 by Lesley Norman
Went in for junior rabbit food, which was not on the shelf. Staff were disinterested and apathetic. When I asked if they could check another store, I was made to feel that I was being a nuisance. The staff member then omitted to tell me there was none in Maldon and left me standing there. Eventually I phoned Braintree store where my call was answered by an extremely helpful member of staff who was only too willing to have a look for me. Can?t see why Chelmsford couldn?t have checked for me but I think they simply couldn?t be bothered.I work in retail myself and this attitude would not be tolerated in my place of work.
