December 2023 by Derek Harding
Very helpful and dealt with my enquiry quickly.
October 2023 by Itz Ryzo
I've been to this branch several times now, every time they have been very helpful and responsive.
August 2023 by Andy
Went into the branch to pay a cheque in, but my card had expired. Gentleman on the front desk was extremely helpful and efficient, pleasant enough, directed me to the clerks behind the counter. Queued up by the counter, waited for 10 mins until a young girl with birth marks on her face behind the counter opened up her position, as her colleagues were busy. She was pretty rude, stone faced, no pleasantries, didn't say hello, thank you, or any kind of goodbye. Customer service seems to be dying in general, but mixed experience here. Can definitely see why it's so poorly rated on Google.
August 2023 by Tony King
Staff are always helpful,friendly and professional when dealing with customers
May 2023 by Von Vonny
Great young lady helped me out and dealt swiftly with my issues. Excellent, thank you
February 2023 by Jacqui Lloyd
Just wanted to share what a lovely experience I had visiting Chelmsford Branch, as we are all too quick these days to complain, so it seems fair to praise when it is indeed due.The staff were so helpful and friendly, even though some members of the public in the queue clearly were not having a good day! They had time for everyone whatever their questions or demands! Fab visit! vvvisit!vvivisichange.compared to some financial establishment
February 2023 by Paul Goodwin
No Internet ability to pay in cheque.
August 2022 by Lynn Gunter
Great branch, friendly staff, excellent customer service another delighted customer
July 2022 by David Mason
As I was being treated without grace or empathy by a member of the counter staff at the Chelmsford branch yesterday I decided to check out its Google reviews. I am sorry to say that (involuntarily) I laughed out loud when I saw how low its star rating was.More than once I have been left feeling that there was room for improvement by those who take your money behind the desk, but the paying-in machine is very good indeed and the staff who operate the other side of the glass have always been helpful/ courteous.That said, I am seriously checking out another bank across the road today with a view to moving my business. I would rather do 300 hours community service than again encounter the poor attitude I was treated to that has inspired me to write this review. I see you guys chatting without limits to the elderly customers and going out of your way to accommodate young savers. Why are you so impatient with me?
February 2021 by Nick Housden
Completely agree with Barry&Scott useless, Surely a year on you could open on a Saturday at the expense of one of the week days!!?Whilst I appreciate you trying to protect the Key Workers and your staff how are the key workers like myself supposed to bank!?And before you respond with you can still use the ATM for your banking, I Cant with a book account.
February 2021 by Barry Arnill
Since it closed on Saturday. It is useless for all of us that work 9-5
December 2020 by Connor Mrotzek
Horrible service tried to open a student bank account. The first visit They stated I needed certain paper work and they assured me I only needed this paperwork to open my account. As I got the paperwork they tell me this time that I don?t meet the requirements. So thanks for wasting my time. I will gladly take my business else where
October 2020 by Simon Yates
I was made feel welcome especially when I visited nationwide in Chelmsford lovely staff I was left to get on with what I needed to do was to do some cash deposits using the self service machine staff polite and very understanding and helpful
October 2020 by Kamikazi joker77
Horrible service tried to open a student bank account. The first visit They stated I needed certain paper work and they assured me I only needed this paperwork to open my account. As I got the paperwork they tell me this time that I don?t meet the requirements. So thanks for wasting my time. I will gladly take my business else where
October 2020 by Gareth Jones
Absoutley appalling service. I applied for a small loan. I never recieved a letter from them despite being told by head office that it had been sent out. I was told I need to sign an agreement but the branch said no need as it had been done on line. The guy at the front desk told me my loan account had been set up and all I would need to do was transfer it to my flex account. No loan account set up !!! No transfer. The letter he printed off confirming the loan gave a number to call that was available to 8pm. Guess what I phoned at 7.45 pm - office closed !!!! Useless. Go somewhere else. I will be going after them for compensation.
