July 2025 by Honoria
Been waiting to see someone for 45 minutes in counting. Only 1 person on a desk actually helping people. Atrocious customer service and satisfaction.
April 2025 by Mike Ashworth
I have been waiting to see a person for 30mins. Whilst two people work at helping customers two others who seem to be more senior work on laptops. Surely if a customer is waiting they should be the priority. Once I get help I cannot fault the Individuals. Customer service has definitely deteriorated and tbh if this had been the case when I set up the account I would have gone elsewhere
November 2024 by Maldon Carsvans
Very pleased with Josh,
Always very helpful, thanks to all the metro bank team and especially with Josh
November 2024 by Lisa Robinson
No money counting machine for coins
Not all staff will count coins to deposit
Not open at weekends
Closes at 5
June 2024 by James Green
Now not open weekends. Useless.
February 2024 by Laura
Every other day their money machine for counting coins is broken and they're super inconsistent about whether they will count them at the counter. Which quite frankly you should if there aren't many coins and your machine is broken! I've lugged them into town to pay them in and then have to lug them home because your machine is broken. Not my problem if you can't get a machine to work. Annoyingly they are the only high street bank with a good interest rate. Just sort your machine out please
February 2024 by Bommu Murali
Good service e
January 2024 by Tony Nicholls
Attempted three times to open an account after which time all high interest accounts have been withdrawn. Waste of time, don?t bother!
December 2023 by Susanne Gibbons
Always have to wait to get served, no apologies, rude!
October 2023 by talentpool academy
one of the worst experience, I have money in deposit account, can not take out, non of the staff ready to listen, the manager Sue is so rude that she is just not customer friendly at all. They want evidence of hardship to give my own money to me. I have never experience this rude reply from any other bank, take out all your money before they go bankrupt
October 2023 by Roger Houlden
I've never been inside but used the cash machine outside a few times
August 2023 by Peyman Cyrus
I am extremely disappointed with Metrobank?s actions regarding my banking account. They have completely blocked my account, preventing me from transferring money and causing me to miss my direct debit. This kind of service is unacceptable, and I cannot recommend this bank to anyone. I have been forced to prove everything repeatedly, with no one taking responsibility for their actions. Each time I call customer service, they simply ask me to wait and send an email. I urge everyone to stay away from this bank as they freeze your money without explanation, leaving you to go through endless frustration. I have lost faith in this bank and believe it will face consequences soon.
June 2023 by Terry Langham
Very helpful Staff made me feel welcome and appreciated. Everything was set up and sorted in one go. Would recommend it to anyone looking to open a bank account.
May 2023 by Sean Campbell
Opened an account with Michael today. Friendly and knowledgeable. A credit to your bank
March 2023 by Cloe Gill
Massive thank you to Carla the Assistant Store ManagerHonestly couldn't recommend her enough!You are amazing
