January 2024 by Steve Mac
It's a JL in Chelmsford...they're all much the same
January 2024 by Janet Foster
Visited ? The Place To Eat? just after 11am for coffee and scone/cake. Plenty of choice. Whilst choosing our drinks the young lady working at the till came over to offer assistance and to point out offers. She was very friendly, polite and helpful. I hope she gets recognition from her managers.Her name is LIYA. Well done.
January 2024 by Air? Vizbarait?
Good size shop and a lot of choice for home, clothing or accessories. 4 stars as none of the toilets have been working on a busy weekend and staff refused to allow to use disable one.Few paid parkings around or you can use Tesco (3h free if you spend £5 in store)
December 2023 by Finnuala Quinn
That man Tyler in men?s perfume deserves a pay rise! Warm customer service and helpful comments. He has passion!
December 2023 by Rajkishora Nayak
Wonderful store with vast options of shopping. One must visit. Nice store
November 2023 by Rhy Ward
Big John Lewis with 3 floors - I've just spent over an hour and half here noseying around to spend a voucher I was gifted. I have come away with a proper mix of bits and it was a nice experience with very friendly staff!
November 2023 by Tracey Scriven
Thank you Sonia for going above and beyond to help find the right casual/ smart jacket in menswear today. So helpful .
October 2023 by Lee McMann
I love John Lewis and in the main Chelmsford John Lewis is great, with friendly staff and a great store.What lets John Lewis down in Chelmsford is the 'Place to Eat'. it's not great. I think the staff are lovely but on a weekend they don't appear particularly well trained and they never have enough of anything. You can do in at midday and you can guarantee they will have ran out of pretty much most things. The coffee machine's usually don't work and in the main it's poorly ran and it's not particularly reflective of other JL's I've been too.I think if john Lewis were to improve anything in Chelmsford, it should be the Place to Eat.
October 2023 by Gareth Hughes
I went into John Lewis today in the hopes of getting a Barbour jacket, after being there a little while an assistant came up and asked if he could help, I explained what I was looking for and he said he would check the stock room. So he went off and I continued to wait looking to see if I could find a Barbour International jacket of a different style in the right size to check the fit incase he couldn't find the one I was looking for. I then proceeded to wait for about 15 minutes and was originally thinking that he was really having a good look, at which point I popped my head around the corner and spotted him over in the corner talking to another member of staff, I went up and asked him if he found it and he only replied with he hadn't got one. No apology for not returning to tell me which I pointed out, he said that he tried to find me but couldn't, but as I hadn't left the area around the clothes rail where he had left me it is obvious he was lying through his teeth and had probably just forgotten what he was doing. Completely useless customer service and I will go somewhere else in future as I'm not wasting my time or money somewhere you just get ignored . I will also be passing my comments to Barbour as he was acting as their representative in the store . My advice to him would be to get a different job where you are not serving customers as you are obviously not capable.
September 2023 by Jo Goldsmith
Omg what has happened to "the place to eat" in john lewis chelmsford! Self service coffee from a machine - yuck. Every table except 2 needed clearing. The dirty crockery was everywhere and nobody was cleaning tables. Never again i'm afraid
August 2023 by Susan Westwood
Had a lovely bowl of chips in here with a cold drink. Staff very pleasant and friendly they went out there way to help us with getting the chips, as it was past there serving time. I was very Impressed. We had ice cream which was a really good price . The food up there is not very expensive. Its affordable. The cafe has plenty of seats and laid out well. I recommend this restaurant to have a meal or even a snack.
July 2023 by Ross Scalise
Great in store service from staff but poor service from delivery, resolution team, processing department and customer services.I ordered a sofa on Friday, told delivery was fine for following Friday. Received delivery confirmation just awaiting final time slot.Processed the agreement for 2 years finance on the same day. Received confirmation emails from Creation that the agreement was finalised.Wednesday, two days before delivery, I received an email that delivery was now pending due to the agreement not being processed even though I have email confirmation.Contacted customer service chat who forwarded my issue to another department which will take 24 to 96 hours for reply. So this means that delivery will not happen on original scheduled day. I wanted to raise a formal complaint and was told to go to another link to fill in a form to do this even though I was still on chat with customer services.Customer service chat isn't customer services, they just fill in forms and forward it. Waste of time.I have paid and organised for removal of my old sofa already and don't know when I will now get my new sofa after being told I could get it on the Friday and it not pending agreement.Why organise a delivery and tell customers they can have an item if in fact it will depend on your department processing the paperwork which the finance company has processed and confirmed all good?Really disappointing.
July 2023 by Andrew Booth
Friendly and helpful partners and a great place to shop for clothing and household goods
July 2023 by Daniel Argent
Very nice place for me and my friends to buy stuff
July 2023 by Jess Mc
Reviewing the John Lewis Cafe-The coffee was from a self serve machine, which is no issue providing the coffee tastes nice. However both my mum & I couldn't even finish our coffees, they were disgusting. Tasted like watery milk with a minimal amount of coffee. The food was tasty but very dry.The service was poor. Tables were only half filled, and the empty ones were piled high with empty plates/cups. Although the people at the till were friendly, there was no rush to get anything sorted or clean the seating area. There were also no clean forks available & I had to repeat myself 3 times for just 2 forks!It was very expensive considering it was mainly self serve. Atmosphere was quiet, no background music and filled with dirty tables. Wouldn't come back
