March 2024 by Stephen Pratt
I needed an appointment fairly quickly and was seen the following day.I was greeted by the receptionist who, when asked kindly brought me a much needed glass of water.I was seen by Deepa Wadhwa who was friendly, helpful and efficient.I don't say this lightly as I do say if I don't think a service is satisfactory but in this case, I could not have received a better service.And they are local, not part of a big chain and so good all round I'd say!
March 2024 by james powell
I had a issue with my eye and rang to make an appointment for the 23/3 I then went to the store to get the drops recommended and with still concern of my eye the optician very kindly saw me within 15 minutes, the front of house staff where so friendly and professional and want to thank them so very much.I 100% recommend James Bryan.Thanks again everyone
March 2024 by Steve Myles
Was brilliant from start to finish, very fast all explained perfectly!
March 2024 by Libby Woodward
Great service and fab glasses! Thank you!
March 2024 by Bob Clarke
I was sent to James Bryan following an appointment at a well known chain, who identified a possible problem but didn't have time to investigate it for me. What a difference! I was fitted in between other appointments with all necessary tests culminating in a full explanation from the Optician and the problem resolved. All of the staff were excellent, and I have no hesitation in fully recommending them. No more chains for me; I shall be returning in future.
March 2024 by Heather Payne
I have been very pleased with the service I have received when I visited James Bryan Opticians recently. The staff are friendly, most helpful and courteous.
March 2024 by ben rusbridge
Fast and expert service post a referral from local GP. I was seen same day!
March 2024 by Graham Wood
The team were absolutely excellent from start to finish?Thank you!!I woke up with cloudy vision in my left eye, but my normal optician couldn?t fit me in, but my symptoms were such that they suggested I should have an emergency appointment & suggested James Bryan?I called them & they asked me to go along straight away & despite being fully booked said they would fit me in between appointments, which is what they did - Everyone I saw was excellent & I was then referred to an emergency eye clinic as a precaution?I ended up needing emergency laser treatment to repair a torn retina, something that if not done could have led to a detached retina, which is far more serious!Without my emergency appointment at James Bryan my situation could have been so much worse?.Thank you Team James Bryan!!!My experience was such that I once I recover from the eye surgery, I will probably now look to make James Bryan my regular optician!! ?
January 2024 by Barbara McCarthy
I have been having my eyes tested and buying glasses from James Bryan for many years. I have always been very pleased with my purchases which I have always worn immediately with no issues at all. Very accurate on lenses and a great selection of frames to chose from.Much better than the chains of opticians.
January 2024 by Paul Kiernan
I had an excellent consultation with my Optometrist, Deepa Wadhwa. She was friendly, thorough and clearly explained the results of my tests. Would not hesitate to recommend.
January 2024 by Scott Bish
Another great service from James opticians , repeat customer, always looked after here and Anna thank you for looking after me , great service ?
January 2024 by susan jeffrey
What amazing staff, thay go the extra mile to help you. Give 100% and more. What a nice surprise to get such excellent service.
December 2023 by Jason Irving
Absolutely brilliant customer service, the only opticians in Chelmsford that were willing to help out and offer to swap out lenses in a like for like frames.Would definitely recommend!!
December 2023 by Mark
Great selection of frames and friendly assistance in choosing them. Very professional advice on choice of lenses too.
December 2023 by S Lee
I moved from a high street opticians to James Bryan as was not happy with the service. From the moment I walked in to James Bryan I was blown away with how amazing the whole team were. I didn?t feel rushed, was able to ask many questions to get the right glasses for myself. I would highly recommend choosing James Bryan. Excellent customer service! Thank you all.
