March 2024 by Andrew Hanna
Bikes are good value for money, but customer service is horrible.False information given by two different customer service agents, when I asked for the name of a customer service agent she hung up. They admitted to have done a mistake which caused delay in my bike repair, but refused to hold the bike at the store until I come back from abroad to make up for it.Their good products are not worth the bad customer service you get afterwards.
March 2024 by Adrian Wright
Excellent service
March 2024 by Philip Needham
The staff at the desk and the guy who fitted car wiper blades could not have been more pleasant and helpful. Would definitely recommend and also go again when required.
February 2024 by Ben Kirby
Went to buy a bike for my daughter on Saturday and whilst looking at the bikes available not one person came and asked if we wanted any help.Having worked at what size bike and sort of bike my daughter wanted ourselves when we went to the checkout the guy who served my was very blunt with his quote 'well it's in the box'. This wasn't a problem for me and I'm very knowledgeable in mechanics as part of my work so was going to build it myself however the way it was put across I nearly walked away from the purchase.Overall the main thing for me is that my daughter got the bike she wanted but the customer service needs some serious looking at before I would consider purchasing from there again.
February 2024 by Kim Papworth
Staff very helpful and knowledge was excellent
February 2024 by GK GK
Brought a bike from Halfords, Katie was really helpful and knowledgeable.Thank you, Katie for all your help!
February 2024 by David Ball
Helpful sfaff., they do all they can ?
February 2024 by deborah lewis
Absolutely excellent service today. Debbie couldn?t do enough to help. Above and beyond great customer service. Thank you. Makes all the difference.
February 2024 by Stunt Frenchy
Terrible experience with Halfords Chelmsford. Gemma at checkout was helpful and friendly but I booked an appointment for 11am the day before for wiper blade to be replaced. I?ve Turned up and was told I had to sit and wait for someone to come and fit them. I couldnt go and do my shopping while I was waiting. Half an hour goes by and I had watch the we fit it lads seemingly look at other customers cars. Even people that arrived at the checkout after myself that didn?t book an appointment are being seen before my self now. I?m a I?ll in the waiting area 40mins later.
February 2024 by Kevin Hermon
Booked & payed £27 for a 2:30pm slot but it didn't get started till 3.25pm
February 2024 by David Gench
Recently bought a CTEK 5.0 battery charger.It was delivered within 36 hours via DHL.Great item and good price using Halfords Member discount.Great for charging may BMW AGM battery.
February 2024 by Steve Sumner
Not all the products I require were available and no delivery date was available
February 2024 by Jamie Hall
Great as useral
February 2024 by Carole Revell
Went shopping in halfords Chelmer village Chelmsford and the front wheel of my rollator jammed and a very nice assistant called Richard came to my aid and fixed the problem for me. Richard went above and beyond to help me and I was really grateful for his help
February 2024 by Andy Smith
First class. Part (battery) in stock, fitted in a jiffy. Great value for money. Pleasant, efficient staff.