Fashion Accessories in Chelmsford, Essex

“Visited this New Look store to collect an order of made online a few days prior. To my dismay, it transpired that DPD had not completely delivered all of the orders to the store, and as such mine hadn’t arrived. I was pretty gutted because I needed the clothing within the order for a night out I was going on that same evening, and in addition I didn’t live in that area to collect it at a later date.Chris (manager) came over and tried to assist. He called who I can only assume was Customer Services for New Look, who said that they’ll be able to cancel my order from their end, and that he knew the items I’d ordered were in stock here. He said to go and collect the items from around the store, and as a gesture of goodwill he’d give me 25% off my bill. I was so grateful for his generosity and kindness - it really turned a rubbish situation into a good one. Thanks again Chris!”

“My daughter got her ears pierced at Claire’s Chelmsford and the lovely girl who done it was so patient and kind with her. She seemed very confident in what she does, I wish I got her name but we will definitely be in again! It was the Manager I believe. The girls who work there are very sweet., my daughter is very happy as am I. Thank you for your service.”