November 2023 by Anthony Mulvey
Had my watch strap altered today in store and the girls there couldn?t have been more helpful and nice. Always a good experience when I go to Chelmsford store very enjoyable experience on each occasion. 5 star.
August 2023 by Fantastic Human being
Upon arriving at this establishment, I was promptly greeted by a young chap by the name of Rory. Despite having the intention of buying a watch I was completely unaware of what to expect. I?d never bought one before. It would be an understatement to say I was nervous, I was instantly captivated by the knowledge and charm of Rory. We ran through my budget and preferences, within five minutes I had found my dream watch. I swiftly made the purchase and even paused to take a photo with the brilliant young chap. After a quick chin wag about what to expect from said purchase I exited the establishment completely satisfied. Keep doing your thing ?Rulf? as you so kindly told me to call you.Thank you!
August 2023 by Suzanne Murphy
Really pleasant shopping in this store, not pounced on but available when I needed assistance,
June 2023 by david roberts
The staff are friendly and helpful
April 2023 by Clay Calder
Had to resize engagement rings. The ladies were incredibly helpful and the service was excellent. Appreciate all the help!
February 2023 by Dotbirdbudgie Shingleton-smith
Friendly staff who are happy to help.
December 2022 by megan roberts
Brought a product online and collected in store on Tuesday, noticed it was too big and returned it the following weekend. I was then spoken to by ?Lee? and he was completely rude to me and my partner accusing us of scratching the item when it had been in the box since I collected it! He then went on to say I can not get a refund as the card numbers do not match! But I had all the paper work and emails to prove that it was paid on the card I have got and it had to have been a mistake on their side of things. He then continued to speak down on me and my partner. Saying he will contact customer services and call me first thing Monday. It is now Friday and I?m having to chase my own refund!! Poor customer service from Lee and will not be going back!
July 2022 by Bob Watkins
Very Helpful staff,Great selection of Watches,jewellery
June 2022 by Meg Leitch
Honestly the best experience I?ve ever had from a shop! I said to the staff I needed a ring for my partner giving them a weeks notice and they went out their way to get me the ring! I can?t thank them enough for all their help they?ve all been amazing. Especially Nicola. Thankyou so much
January 2022 by ENX
Great very helpful staff..
December 2021 by Tony John Barrington
Extremely rude lady, will never buy from ernest jones ever again
October 2021 by David Mayhew
very friendly staff and happy to help in any way they can
August 2021 by Emily Izatt
Very helpful and lovely staff. Thank you for your help! x
August 2021 by Brian Brookes
Tremendously helpful staff
May 2021 by Philip Hennessey
Wife got the chain she was after good customer service
