February 2025 by Mike Spouge
It's closed down. Branch shut
January 2025 by rachel ost
Fantastic staff
November 2024 by Rob Preece
I only put one star or couldn't post review. Manager of this branch should be sacked simply. My mother for years who's practically deaf and blind in wheelchair has given proof of theft from her account of nearly we guess £30.000 yes thousand pound and they've so for (FOR YEARS) now refusing to provide backdated statements hindered investigation (unlawful) haven't reported to their fraud department (proofed) when I called fraud dept meaning mum hasn't had lawful refund of all her tens of thousands stolen of her!! We will be publishing this and SUING bank for discrimination and neglect and gross misconduct!! Avoid this bank at all costs!! Norwich branch is brilliant as had to go all way there from Chelmsford just to receive what they call themselves (COOPERATION) lol. AVOID AVOID.
January 2024 by gillian rice
Over 30 mins waiting for my call to be answered
November 2023 by M Tky
Understaffing is a problem. But it may be due to holidays and sickness. There only appeared to be two counter staff available.
August 2022 by Rebecca Percy
The machine outside stole my bank card
August 2022 by Elaine Smith
Friendly helpful staff
September 2021 by Tik Tok Toeknee
Just got an email. 01 Sept. Summer holidays are upon us. No No, they are over. Some kids are back at school.
February 2018 by Jonathan Lodge
Excellent service, never had a problem with any service from them.
January 2018 by Damien Hill
Nice friendly people but such a under managed company, have to wait 10 minutes just to get through on the phone and most of the time there is hardly any people working there.
The reason why I moved bank, their just incapable of holding a large number of customers.
September 2017 by veronica smith
Always helpful , polite , have banked there since 1979
July 2017 by Brian O'Meara
Took my dog in with me one of the staff gave a biscuit always kind friendly and professional thank you great team
July 2017 by Nicole Newman
Very Slow service. You can't order a paying in book in the branch. I now have to write every little account detail about myself and the sender on the cheque and on the paying in slip. Never had to do this with HSBC.
December 2016 by Peter Glen-Doepel
If you are a member of the FSB you wont find a better bank. Absolutely faultless all-round service. Their low bank charges cannot be beaten. Can highly recommend Co-op business banking for FSB members, look no further.
July 2016 by Mark Galbraith
I have always found the Co-Op Bank incredibly helpful and friendly. Same applies to the branch at Chelmsford. Phone number goes straight through to the branch and answered quickly. Can't fault them.
