April 2025 by Lucy White
I wish I could leave a no star review. I recently visited this store and had an absolutely awful experience. The woman on the till, who appeared to be in her mid-fifties with dark hair, was incredibly rude and unprofessional. She was speaking loudly across the shop to another worker about me in a very disrespectful manner. When I confronted her, she denied everything, then proceeded to fabricate a story, claiming I had thrown items on the floor?something that *never* happened.
I will be requesting CCTV footage as I believe it will confirm the truth, which is that her behavior was completely unjustified. Unfortunately, after checking other reviews, it seems this woman has a history of upsetting customers, so it?s clear she?s no stranger to poor service.
Her attitude was appalling, and frankly, she?s in the wrong job. It?s a shame because I?ve always tried to support high street stores, but I won?t be returning to this one again. I?ll be sure to warn others as well. This employee is damaging the reputation of the business, and I honestly think the store needs to reassess her position.
December 2024 by Diamond
Manager and staff are friendly and helpful. Never had any problems. Staff always happy to help. Very clean and organised shop.
July 2024 by Virtual World
Wow, so many bad reviews.
I?ve had nothing but pleasurable experiences when I come here. Needed some shorts , wrong size,
They changed them without any issues. Friendly staff. They really go out of their way to help you.
April 2024 by Nathan Cole
Peacock's 100% in customer services and very friendly staff.
February 2024 by Esther Ring
Had some vouchers for Christmas read that peacocks took them went to spend the m ended up paying cash as they were very unsure whether they took them or not it?s a shame as we have lostM & co on canvey and I must admit you?re women?s clothing have improved a lot, make sure you?re staff do so to the gentleman there is helpful even he didn?t know. The voucher was one for all.
December 2023 by Louise King
I just bought some gloves for my 2 children in the canvey knightswick store, and was just abused by the manager across the store..we were in the town for the lights switch on, as i got to the till the manager serving me said ? i was going to say, next time no food in the store? my daughter was holding a toffee apple, i replied ?oh yes ok?Paid for my items and as we walked off i turned around to my children, (one of which has additional needs and was very upset about the incident)and the manager began being abusive across the store, infront of my 2 young daughters, customers and other members of staff, i didnt say a word to her and she shouted across ?have you got a problem?? I said no why? She continued to say that there is a sign on the door about no food, i said i totally respect that..( we have come in and i to get gloves and i hadnt looked at the sign or thought about the apple.. )but her rudeness was absolutely shocking, she said ? you need to get your children to have some respect and read the sign and learn some manners, my children cant read and it certainly isnt there fault, so to speak to me and about them in such an aggressive way is absolutely unacceptable, she is a manager with no people skills, should not be serving people with such a terrible attitude and to start shouting across a shop at a customer. I have taken the matter further.
December 2023 by Martin Kingsland
This store has the rudest jobsworth of a manager I have ever met, will buy online now
May 2023 by Jim Davidson
Actually quite funny chased out shop by the manger/tyrant of the store today telling me in barred , ok no problem and left , then continued to follow me out of the store into our shopping center to shout at me not to post comments about her in the review section of peacocks on google ? , its a free country lady , if ya wasnt such a knob people wouldnt write bad reviews, actually quite sad for the young staff who work there who served me last week for my sunglasses ? ? thankyou to those staff who are quite polite , id also understand her power trip if she was manager at harrods lol but your not your a step up from poundland get over yaself
April 2023 by Ginger Jesus
It's not the manager fault, but the returns policy is fascist and has caused me to evaluate that Peacocks will no longer exist, in the future. Bad customer service equals a ripple effect and drips down the grape vine. Trading standards are investigating.
February 2023 by James Challis
Well what can i say other than what a disgrace of a manager at this store named kerry ! , actually feel sorry fo the younger staff who have to work under this tyrant absolutely disgusting behaviour of a manager of a high street chain , HO and customer service both advsied of the issuses with staff , someone should tell her the lip filler isnt helping also
December 2022 by sarah s
Worst ever experience in a shop. Tried to return an item. the manager who is the rudest manager I've ever come across and the member of staff accused me of arguing when I only asked a question. I left the shop so upset for only stating that i had never been asked for other id when sending an item back. I never argued and was left embarrassed and upset. This also upset my 5 year old son who witnessed the manager shouting at me I think the store needs training in customer service.
October 2022 by Sheridan Nathaniel
Awful experience here. Went to return a dress which has come apart at a seam (clearly one part has not been overlocked properly) attempted to exchange for another but that one didn?t look very secure and asked for a refund instead. Awfully rude manager (With glasses) refused as she is assuming it has been stepped on, firstly I don?t know how anyone would step on a seam that high up secondly, if it had been stepped on I can assure you it would look a lot worse than that. Asked for a gift voucher instead but apparently can?t do that either. Manager was very rude and sarcastic, rest of the team were quite helpful though. I should not be buying something and it falls apart after the second time wearing it and If this does happen (because it can when making high quantities of items) I should be entitled to get my money back or a gift voucher at least and not feel pressured into buying the same item which had a problem.
December 2021 by David Sheen
Accosted by Store Manageress for nor wearing a mask!..i said I was exempt she said I wasnt?.. Extremely rude lady. I walked out. Shame for her as I was going to spend a lot of money in there for Xmas, will never go back or recommend to anyone!
November 2021 by Peter Sedge
Well stocked and displayed with friendly and helpful staff
October 2020 by Natalie Reynolds
Very rude MANAGER won't be returning to Canvey Island Peacocks as she is to disrespectful to everybody in the shop and i would rather go somewhere else where you don't get shouted at for wanting to return something that doesn't fit when the tags are on and you have the receipt.
