October 2023 by Reon Burgess
I had an outstanding experience at the Vodafone store recently! The staff, especially Mike, provided excellent service in helping me set up my home broadband. They were knowledgeable, patient, and went above and beyond to ensure I had a seamless experience. I'm extremely satisfied with their service and highly recommend this store for all your tech needs!
August 2023 by Edmond Dida
The staff so rude and not helpful, while I was asking for an up-grade,the guy was busy texting on his phone
June 2023 by Pauline Davidson
I pay for two numbers but they are not mine. The direct debit bounced and i wasted a lot of time trying to pay it via your phone system. Not a chance. Went into the Brentwood shop and was furious when they said they could not take payment either. How bloody ridiculous. Luckily a lovely young man working in there calmed me down and told me the customer care number to call, which I did whilst i was instore. He offered to take the call and although it still took far more time than i feel was necessary he jumped through all the hoops and finally we managed to pay the outstanding balance. Michael was excellent, patient, and knew exactly how to help a non-tech savvy old lady. Thank you Michael very much. Your parents must be very proud of you.
April 2023 by Melisa Aslan
Excellent team!I?m from Germany and came in for a voxi plan. Very quick and reasonably priced service.The staff was extremely friendly and helpful. Definitely coming back in the future!
April 2023 by Claire virgo
The store manger Mike (I think) was absolutely amazing. My friend had her phone stolen and she lives on Spain. This gentleman really help her and got her back up and running. Top class customer service ??
April 2023 by Clairev virgo
The store manger Mike (I think) was absolutely amazing. My friend had her phone stolen and she lives on Spain. This gentleman really help her and got her back up and running. Top class customer service ??
January 2023 by andrew carroll
Had to get a SIM card having moved to Vodafone. All done in minutes by the helpful staff.
June 2022 by Justine Afsaneh
Awful customer service. Did not want to help, and rather was more interesting in their phones. Waiting around for a manager to help me, up until closing time until they basically chucked me out as it was their closing time and asked to come back tomorrow. Ridiculous!
May 2022 by michael carter
Didn?t know how to fix problem. Sent me to Apple. They said it?s a Vodafone issue. Went to another Vodafone shop and problem was solved. Wasted hours driving around.
October 2020 by Dmitri fit
The Vodafone charged me over £470 for no reason and put me in overdraft. After few days spending with customer services they just told me that they sorry for that and the money will be refunded in 5-7 days.Will never recommend this company
October 2020 by Martin Roessler
Staff very helpful. Would recommend.First class service
October 2020 by io efthymiadou
no star bad company ever.i bought a phone never came .dpd claimed they came and no one was at home but i was there and no one came .got told will get my phone i was again waiting and nothing.they said not going to bring me the phone and will take my money back.SHAKE MY HEAD.at least will get my money back but never wil go to vodafone again
October 2020 by Martin McGoldrick
Wasted my time going to the store today, their wedsite states it is open on a Sunday... Needless to say it wasn't. For a company that specialises in communication, they can't even keep their opening hours information updated on own site.
October 2020 by vicky bird
After checking the opening times for Brentwood store on Vodafone website, I made a journey to visit the store only to find that it was closed. Not happy Vodafone have wasted my time today - very poor service.
October 2020 by Joshua Blakey
Poor service, lack of knowledge evidence
