February 2024 by vicky paice
I ordered a pair of Ray-Ban sunglasses lens and i was told they would take 2 weeks i went into the shop as the 2 weeks were up i was told there is a delay from the manufactures Vision Express said they would text me when they were in, so i waited for another week then i called the shop i person i spoke to said she would call the suppliers and get back to me but i heard nothing so i left it another week and called the shop again she said the same thing that she would call the suppliers and get back to me of course i heard nothing again, so i went into the shop explained the situation she said she was still waiting for a reply from the suppliers then she said that there were only 2 staff working and they were short staffed that is not the customers problem so now i have a refund, but my point is the customers service is very shoddy they couldn't even keep me updated with the situation at any time.
February 2024 by Sam Woodhouse
Completely blown away!After a horrible experience trying to get contact lenses for my 12 year old son with a nearby competitor we tried Vision expressThey have been absolutely brilliant in every wayThey really made my son believe he could do it after a huge knock in confidence elsewhereThey are kind patient and really do care about the customerI am so grateful they were able to help my son the way they haveI would like to give Chloe a special mention for her kindness and positivityThank you to everyone at Vision express Brentwood!
February 2024 by Jenny G
We had an exceptionally great experience this morning with Sunita introducing my daughter Imogen to contact lessons and teaching her how to insert and remove them. We could not recommend Sunita enough, she is wonderful and a true expert.Thank you to all of the staff at Vision Express too who are always very helpful and quick to help with broken glasses etc.
November 2023 by rishi vyas
Brilliant customer service from Loren!
November 2023 by Suleiman Hussain
Great service from Loren and the team. Loren was extremely efficient with booking my appointment, to helping me choose the right frames? will definitely recommend!
November 2023 by kevip6
Exceptionally rude reception staff, never experienced such a terrible attitude from anyone before. The manager was not interested in the slightest and hasn?t bothered to call me regarding the issue despite assuring me they would. Been using them for years but never again.
October 2023 by paul watson
Helpful, customer service is the best !Staff brilliantGlasses sorted professionally and quicklyMany thanks guys
October 2023 by Sharon Stewart
Great service and friendly staff
July 2023 by Barbara Morokutti
The service is good x very good x they are so polite and very helpful
July 2023 by Molly Hall
I have excellent service from a lady on the phone (I?m sorry I don?t remember your phone) and Lauren. I looked after a dog who chewed my glasses and broke one of the lenses. The staff advised me over the phone they could help me in store and checked the stock before I made my way there. Once there, they fixed my glasses right away and they looked brand new. An overall wonderful service, thank you!!
June 2023 by Natalie Harris
Went in to the Brentwood shop a couple of weeks ago as my brother in law had lost his glasses case. The young lady on the reception could not have been more helpful and so friendly. She gave me a case but made me feel like an important customer even though she was doing me a favour. Great customer service.
April 2023 by Paul Smith
Excellent service and super friendly customer service well done and thank you
November 2022 by Kathy Speller
Very friendly and my test okWill be with uou tomorrow to pock my frames.
August 2022 by Justine Afsaneh
Harpinder, the optometrist, was really helpful and approachable. He took his time and had a calmness about him. Thank you!
August 2022 by Stephen Jenkins
First time visit staff really friendly and helpfull when I returned to collect my glasses that I had purchased both reading and distanced pleased with them100% well done Brentwood vision express