December 2023 by Jarek Mroz
On both occasions, during my first visit / eye test and 2nd visit to collect glasses the team at Specsavers Brentwood was very knowledgeable, informative and pleasant to talk to.I am also very satisfied with quality of glasses made for my and its price.In last 3 weeks I have visited other opticians stores and they don?t even compare as ither staff was rude / dismissive or lack of knowledge.
November 2023 by Selim Chowdhury
Very very busyService was greatStaff was helpful.
November 2023 by Karen Berrada
The staff were friendly from the moment I walked in. They listened to what I needed and didn?t need. There was no forced selling used, I didn't need new glasses just the nose pieces replaced which they did happily. Everything they did was explained clearly and precisely.Thank you to the amazing team
October 2023 by Yvonne Green
My mother rang SpecSavers to book an appointment at their Brentwood branch. At no time during the call was she asked any questions other than what time she would like her appointment.She arrived on time and was ushered into see the member of staff. Knowing she already had an ear infection, but was concerned she may have something blocking the ear she wanted to have this checked. On looking into her ear, the member of staff said ?I?m not touching that as you have an ear infection?. Stating the obvious was not at all helpful, nor did she make any recommendations which might help whilst the infection continued to clear! This only took five minutes of a 15 minute allocated appointment, and she was charged £25!!Overall, she found the whole experience unhelpful and left her feeling disillusioned having been charged for very little service.After hearing what happened I emailed SpecSavers asking them to justify the £25 charge. A member of staff called me as requested and insisted my mother had booked a Triage appointment where she would have been asked a number of questions by the call centre. Only problem was no questions, other than the time she wanted her appointment, we?re asked! I made the member of staff aware of this and he argued that she would have been asked the questions and she would have been aware this was a chargeable appointment.I personally found the attitude of this member of staff and his Director to be very rude, talking over anything I was trying to put across. Very unprofessional and very poor customer service.She will not be visiting SpecSavers again.
September 2023 by katikireddy pramod
Excellent care from staff
September 2023 by Bonnie
Excellent service.Snapped my frames on a trip to Weald country park, took them in close to closing and the staff were incredibly helpful with finding a replacement pair at very short notice.
September 2023 by Mike Coles
Every time I've been to this place I see a different optician, and each time I get told something different. It's just nonsense. One chap told me that within 6 months I'd need glasses for reading. It's now 5 years on, and I still read with no glasses. Another said my eye pressure was too high, the next chap told me, no, that's within normal range. One lady told me it's best to wear sunglasses to slow down any onset of cataracts. An Irish chap told me 6 months later that wearing sunglasses would have no impact regarding cataracts. My mother in law after a test a few years ago was told everything was just age related. She was tested elsewhere and she has macular degeneration!!!I'm sorry, but I find this all quite shocking and will never set foot in there again.
August 2023 by Jolanta
It excellent team and most importantly everyone was so polite and helpful I would recommend it to everyone to visit this store if in need of eye check and glasses, great products too and the best prices only the best of everything!!!! Thank you so much for looking after us so well we were so surprised that we could not stop talking everyone made us feel so welcome it's just the best?
July 2023 by Peter Fisk
Enthusiastic and helpful service despite the pressures of an overcrowded shop. The specs are fine.
June 2023 by Daniel Hancock
Booked as has ear infection in both ears and one was completely blocked... managed to book an appointment the day before (which I was amazed about) online and dropped in the next morning. Gent I saw was extremely helpful, seemed to know all the right questions to ask to get to why I was there. He explained everything to perfect detail and was super polite and patient with any questions I had, was even happy to direct me to nearest toilets and offered to wait until I came back. Very next level service.All the advisors and managers in the store seems to give great eye contact, always a sign of good customer service when people actually want to serve you and wish you well. Definitely recommend, can understand some of other comments about wait times (not that I even waiting 30 seconds for my appointment) but would just say near mid day on a Sat is bound to be busy and I dont think waiting 20-30 mins is a massive issue even if I did have to wait.Either way you feel, definitely come here and experience great customer service from colleagues who seem genuinely interested.
June 2023 by Angela Walker
Very helpful staff and reasonably priced bi focals.
May 2023 by Bill Hand
A big thank you to the young lady optician today I have been in a lot of discomfort with my eye for over a week but she took no time to discover I needed to remove a few eyelashes that were causing my problem I have always found the staff here very helpful so thank you once again
April 2023 by Liz Stanford
Love my new glasses they fit perfectly. Also new sun glasses are brilliant. Thank you Chloe for your help and advise on taking time with me to choose suitable styles.
January 2023 by Sarah Leung
Well looked after and got new glasses in 2 weeks and fitted perfectly.
December 2022 by Tom Stafford
Not at all well organised. I waited a half hour for the eye test having got there on time, then another 20 minutes for the fitting, then i am still waiting 4 weeks later for my glasses (which i was told would be 2 weeks).Need to take on work you can deliver, guys.
