April 2023 by Martin McGoldrick
Hi all, the branch staff were overall unhelpful and condescending, especially the man who asked us to go over to the desk, 1st of all he seat down and continued to talk me, without offering me a seat... unprofessional and also just down and out rule! I wanted to pay off a natwest mortgage (which I was told on the phone by natwest that I could do this in branch) but the branch staff were so not interested, I am so glad I do not have any other accounts this this bank, no more natwest business for me...
August 2022 by Tina White
Visited Natwest Bank Brentwood on the 4/08/2022. Excellent customer service. First class
July 2022 by Charlotto Barlotto
How is being closed on a Saturday any good to anybody? What a joke!! ?
April 2022 by Charlotte Roach
How is being closed on a Saturday any good to anybody? What a joke!! ?
April 2022 by Dale Martin
Don't use I'll be leaving natwest's after 24 years after this visit
March 2022 by Edward Dodd
Now its closed at 2.30pm and not open at weekends its not convenient for me to use the branch.
November 2021 by Mike Coles
Good bank. Helpful, friendly staff. Has improved recently I feel....
June 2021 by John Ambrose
Its a good place to do your banking
May 2021 by Kirsty Brown
Not very helpful at all. Visited with my dad and very rude staff especially the man directing people. I think they are discouraging you to speak to actual people and just want you to use the machines for everything which the older generation do not want to do. I?m so pleased I bank with Barclays.
November 2020 by Paul Taylor
Appalling service. Coin machine out of order, two out of three cashier places closed, staff offered no help. I was told, "I can't help it if the machine is broken"!
April 2019 by Aimee Dyer
Have found this branch excellent. Recently received some general banking and mortgage advice from Lisa L. She was amazing, knowledgeable, helpful and genuinely cared and took an interest in our situation. Me and my partner left feeling really well informed and confident in what we needed to do next and how best to prepare. She was also incredibly easy to talk to, made us feel completely relaxed but at the same time armed us with all the information we needed. Excellent experience all round.
January 2019 by Ali Murphy
I'm very confused over the negative reviews on this branch as I have found every member of staff over the years willing to bend over backwards to help me in the decade plus I've been with them. For example, I've accidentally left my card in the branch a few times and they've rung my mobile to bring me back before I'd made it a hundred metres away from the site. Every transaction I've made has been nothing less than a pleasure and all team members have made a point to remember my name. Couldn't recommend this Natwest enough overall.
January 2019 by Stephanie Cocklin
Extremely unprofessional, very unhelpful and they promise things they canâ??t keep!!! Will be changing banks
July 2018 by Hamraz K
Nice, friendly and knowledgeable staff. Full spectrum of services from basic banking to mortgages and loans. Convenient location for both walking and driving to.
April 2018 by Seral Mehmet
It's always been great