July 2024 by Alexandra Barbier
Envy has lost a customer. Yesterday I called Envy out of courtesy to say I would be 10-15 minutes late to a pre booked appointment time as stuck in traffic (out of my control). The salon's response was that they could not manage such a delay and would cancel my appointment and charge £18 of late cancellation fee, although I was on my way and was not requesting cancellation last minute. First time I receive such a poor customer service in the Brentwood area.
Specialties: no service delivered
Stylist: no service delivered
July 2024 by Ugne Ceponyte
Started off great. This is my first time getting my nails done, so I was really looking forward to it.I had BIAB. Most nails are just fine, and genuienly look amazing! However once I looked at them at the end I noticed a very large dip on one of them and a black dot embedded into the polish. I asked for it to be fixed, which the technician did, but she did not seem too happy about it. She blamed me for it. At the end the nail bed was very visible on one side of the nail and she refused to fix it because she had another client. She also blamed this on me saying: there was a dip there earlier because i obviously must've hit it on the nail lamp , and thats the reason the nail bed is exposed (the dip was much higher up the nail). I started fidgeting and touched the nail bed, which she saw and then blamed that as being reason for the nail bed being exposed. In addition, one nail is much shorter length to the rest.
She said she can't fix it due to another client and it would take too long to fix it. She did say she can gix it another day, but as explained I am leaving the area and won't be back for a few weeks.
If it had not been for the attitude I wouldn't leave a bad review. I get that's it is toward the end of the day, but for a first ever experience this was disappointing.
July 2024 by Nisha Taylor
I have finally found the nail salon for me. Rachel did my nails and she is a perfectionist which I love, being one myself. Would definitely recommend going here!
July 2024 by Eileen Brennan
Very friendly young lady staff members, and beautiful shellac nails for my daughter?s prom evening. I shall be returning to this friendly salon.
April 2024 by Sophie Ritchie
Great salon and lovely staff. Amazing service!
April 2024 by Jodie Harris
Dissapointed with my visit last week. The more I think about it the more I think I should write this review.
The original woman I had booked with was running '5 minutes' late, half an hour later another member of staff took over to start my appointment. I think discussions within the Salon need to be addressed, two collegaues spent 20 minutes discussing their night outs in a bit too much detail... a totally inappropriate conversation that made me feel quick sick. I will not go into detail but I am sure you can fill in the gaps. I later found once I was home that my cuticle had been flooded. Not something i would expect from a salon or for paying £30 for!
April 2024 by Céline Boulai
I had an appointment today for a manicure-pedicure at 11 am. Despite arriving on time, the staff tried to deceive me by assigning an esthetician I didn?t book with, insinuating that I made a mistake and treating me as if I were foolish. When the person I actually had an appointment with arrived, Hienie, the owner, also joined the situation with a condescending attitude, clearly indicating that they attempted to take advantage of my French nationality and limited English proficiency. They arbitrarily changed my appointment without informing me and put me with Zoe the esthetician who had no other clients, wasting my time and effort. I strongly advise against patronizing this establishment, especially if you?re not a native English speaker. The way they handle appointments and treat non-English speakers is unprofessional and disrespectful.
March 2024 by Nina Arg
The girls are good but the place is absolute filth.Not sure how this place is allowed to be open when is this dirty. Such a shame because the girls are doing a good job. The owner should have the decency to get the place cleaned up!!!
September 2023 by charlotte carter
Been going here since after covid sbsolutely love going, always impressed with what I have done everyone is so lovely no problems whatsoever, definitely recommend ? ?
August 2023 by Lauren Balasuriya
Had gel nails for my hands and feet today done by Grace. Unfortunately she cut me twice badly with the cuticle cutters and the overall result of the gel polish is rough and messy. Not pleased with the result considering it cost over £50.Services: Pedicure
August 2023 by Natalie Howard
Lovely salon and staff take pride in the treatments offered. I have quite a drive to use the salon but it's really worth it.
June 2023 by Sisi Djoneva
I tied to book appointment after calling the salon and keeping me more than 10 mins on the phone I finally booked one and on the day I called then not long ago the lady on the phone said she actually don?t have anything for the day so she booked me same time for the next day after about half and hour or so she called me back and she said same thing they don?t have anything for tomorrow either and if I would like to book for next following week?.Very poor customer service desperately need improvement
March 2023 by Soph
my go to place whenever i get my nails done, the shop is so lovely. they even have a dog who?s really friendly and staff are always nice. one of my nails popped off once (my fault completely) and they repaired it for free!!Service: Acrylic nails
March 2023 by Brenda
I think great saloon but why price has changed from £24 in December to £35 now is way too much increaseService: Manicure
March 2023 by Francesca Edwards
Finally found a nail salon to keep going back to!! Everyone is so sweet and does such an amazing job, great service! Always walk out so happyService: Gel manicures
