December 2023 by Lee Coombes
Can never get through. No matter what time of day you try, the phone is either off the hook or rings until it?s cuts off with no answer. When collecting medications, I?ve seen staff literally take the phone off the hook and leave it on the side. Extremely frustrating when trying to order medication for a relative with a terminal illness.
October 2023 by Sonia Munson
Been waiting on 4 medication owing to me called up to find out why I?m still waiting on my pain relief for 6 days now she was really unhelpful telling me they don?t own me any medication & the note in my hands a receipt from their pharmacy and what they said didn?t exist and when I repeated that they said they will deliver what?s owned to me she then said you didn?t tell me your a delivery patient I said you didn?t asked it?s your job to no I?m a delivery patient and what medication I?m waiting on and being helpful in tracking down my much needed pain relief which I?ve waited long enough for she handed up on me no apology for inconvenience caused how long I?ve waited or accusing me of not having put in a prescription at all because it didn?t come up on her system and then for saying it?s my fault because I didn?t explain I?m waiting on delivery then to hang up on me too terrible service gets 1 star ??
September 2023 by Lisa Barron
I called earlier today because I was out of my medication, as I had (my own fault), but I had not submitted my repeat prescription in time ... and all I can say is they were extremely helpful, let me pick up my emergency prescription, without any problems, the pharmacist, and staff were so accommodating... Best level of care and understanding.. thank you, Burntwood Pharmacy.
August 2023 by Alan Cullender
What can I say. Popped in, picked up my pills, popped out, nice friendly staff
July 2023 by June Simmons
Knowledgeable, helpful and caring staff
May 2023 by Ian Scott
I was 50 miles from home and had run out of some medications. I tried several the larger local outlets first without any success. This pharmacy had all the medication that I required. The staff were all absolutely amazing and as helpful as they could be given the unexpected problems I encountered with the National Health Service !
December 2022 by Jaabir Booly
Extremely disappointed with the service of the elderly female counter assistant (did not give her name). Unfortunately there was an issue with their prescription system where they said my prescription was not on the system. Having then checked my nhs app, called my GP and my local pharmacy, who all confirmed prescription was sent night before (3 sources of verification), and then provided me with the NHS spine number, and the exact time it was available on the spine. As soon as I came back to pharmacy minutes later, it had ?just been sent through now? apparently, despite the date of prescription on paperwork being the night before, which they handed to me!Thoroughly disappointed as when I mentioned this to the counter assistant, she became very aggressive with a rant on how I?ve apparently called her a ?liar?. This was extremely unprofessional on her part and she kept on interrupting me without letting me complete a sentence, and then demanding to not be interrupted herself. A pinnacle of the NHS is the service provided and I was shocked at the lack of adherence to NHS standards on communication to patients.I would suggest to avoid this pharmacy at all costs as there are many other more professional and clinically capable pharmacy services locally.To ensure reliability and validity of this review, I am happy to be contacted regarding this, and would advise the practice owner to review cctv of this incident, as I suspect it is not an isolated one.
August 2022 by Jamie Lappin
I feel I should make everyone aware that this Chemist service is appalling there is a member of staff called Jane who is extremely rude and obnoxious. I had a prescription collected which was £18.70 one item was pain medication and the other was paracetamol 500mg tabs they tried to charge me £9.35 for £0.50 pence paracetamol tabs on questioning this I was told that you must have these as the are correctly dosed? Lol you can buy these over the counter for £0.50 pence any good chemist knows this and wouldn?t try to Con an ill person out of money absolute profiteering at its worse shame on this establishment. Anyway I held my own and asked politely for a refund for the paracetamol as no one in there right mind would pay ( £9.35 ) for paracetamol Jane then tried to play my wife against me saying it?s not there fault she should of checked the meds when collected????? This is a joke anyway as you can imagine this underhanded attempt to cover there stupidity was meet with I would just like a refund please!! what follows was well we don?t have to give you a refund but we will in a very patronising manner and a very rude tone. Me can I just have a refund please her well we don?t have to give you a refund as she is processing the refund request and this went on and on. I then said I don?t appreciated your lame attempt to get a raise from me please issue the refund still she continues with the facade and patronising tone honestly this member of staff needs help and retraining. The levels of stupidity amazes me to all the good people who get the medication you have plenty of choices of great chemist to choose from just don?t use this one as there clearly here just con people out of money be blessed stay healthy. The reply you see underneath is just a feeble attempt to cover their bad service and rude staff please avoid this chemist at all cost as they don?t deserve your business.
February 2022 by John Witchell
Small pharmacy and well stocked but does give an impression of being disorganised at times.
June 2021 by Sean Stewart
Ridiculous opening hours on weekend. And actually closed early.... 12.57. Lost a customer of 30 years.
March 2021 by Elizabeth Lisa Ferraro
Very helpful and never had a problem.
March 2021 by alan harvey
Excellent, caring service!
November 2019 by John Richardson
Only been here once for a free NHS health check, they were very good. I have another to book and it will be here again so I'm pleased about that.
September 2019 by abid ali
Great service with professional advice.
August 2019 by Janette Humphries
This pharmacy and its staff are outstanding. I consider them part of my elderly mother's care team because they are so helpful and provide such a personal service. If only all pharmacies were as good as this one.
