February 2024 by Samantha Lowther
Appalling service and lack of stock! My GP emailed my prescription to Boots on Brentwood high street yesterday at about 2pm. When I went in to collect it later in the day I was informed by a staff member that neither product was in stock but they would order both items in and I should return the following day in the afternoon. No apology! I went in again this evening to be informed by a staff member that they only had one item and the other wasn't on the van. The young woman informed me that I would have to come back on Monday! I informed the young woman with long red hair that I had been in a lot of pain and although it wasn't her fault, the service for a nationwide company was very poor. She simply reiterated her previous statement that the item wasn't on the van. No apology! Computer says no! I took the prescription and ran down to The New Pharmacy down the road and got there at 5.50pm just before they closed. They had both items. I will not be returning to this Boots and will ask my GP in future to forward all prescriptions to The New Pharmacy. This Boots has gone down hill, is badly stocked, badly managed and the staff need to be taught how to treat customers properly. Oh and like another reviewer said, they don't pick up the phone either so don't waste your time phoning them!
February 2024 by Suzanne
Really great store. Wide range of products and helpful staff
February 2024 by darina kayode
This store isn't great place to shop. Constantly empty shelves, staff which doesn't care about customers . This store need better cleaning company as it looks always very messy.
February 2024 by NiceFuture 33
I found what I need it
November 2023 by Carolyn Robertson
Used to love shopping here. But self service checkouts are not the answer to hassle free enjoyable shopping.
August 2023 by Julie Field
This is good for a small high street Boots. But it is entirely self service apart from pharmacy which I really don't like. I tend to buy toiletries etc elsewhere with human cashiers
August 2023 by Katie Tippins
Super helpful. I was in a lot of pain and received the best advice.
June 2023 by Jahangir Alam
Good place to collect prescription.But shop floor staffs are not supportive
May 2023 by Sally Sparkes
I needed an emergency prescription & did this via the 111 website. The team there got this sorted so I had my insulin hours later. They were so helpful & I cannot thank the team enough. Fantastic service x
May 2023 by Ingrid Billings
Used for getting prescription. Half an hour wait which was fine. Staff very helpful answering questions on ordering medicines etc. Long queue.
May 2023 by Angela Redman
One of the staff accused my mum for being rude just for no reason there was a stressful moment in there we were waiting to get served and nobody came to help
April 2023 by A A
Yesterday I popped up to the shop to buy some skin facial products as a gift to a friend, I was in a kind of hurry with my baby in the pushchair. When I chose No7 I was expecting a gift bag but the salesperson told me they can not do a gift bag which was surprisingly difficult for me to pop into another shop and buy a bag. Grace who was there noticed what happened and quickly came over and told to her colleague politely actually they have both bag and box and brought them quickly and wrapped my things onside. That was a wonderful experience again I gained with Boots beauty line .thanks Grace who made my day.
March 2023 by Millie Higgins
I think this place is brilliant. The only issue is there is not a lot of staff helping people. The pharmacy is brilliant when sick they do it quick and all their medication makes me feel better!
March 2023 by Mark Shearer
Terrible pharmacy service; unable to provide cover when pharmacist didn?t make in (twice!) and then decided to close pharmacy for an hour at 2pm which isn?t listed on open times. Boots are a large national store who should be able to manage cover if required. When I pointed out small independent pharmacies don?t have this problem they didn?t get it. Awful service, use a local pharmacy or Lloyds
February 2023 by Erol
Not a bad Boots store, only thing is hard to find staff for help. Please remove those self service checkouts, every time i come in there theirs an issue with them so always end up queuing for too long. Online collection point is a bit slow too.