February 2024 by Nicola Pullen
I booked the HD Brow service and left with two very different eye brows (I know eye brows are sisters not twins concept) but I mean entirely different. I did notice something was off in the mirror when I left but didn't notice the true extent until at home. I was incredibly disappointed - the front of my eyebrows started at different points and the shapes were entirely different. The eyebrows we minimally sculpted (stray hairs causing a bumpy frame, did trim to even etc) considering I paid for "HD Brows". I was modified. I did go back into the store. Going back in wasn't great, while waiting for the manager one girl refused to speak to me or answer me. She was very actually never nasty and made it obvious she didn't appreciate the complaint about her colleague. Another women came down and was much more reasonable and friendly to deal with. I waited for the manager who immediately saw the mess, offered a refund or to fix and acknowledged that the girl will need to be watched on her next HD service to see what she did wrong *ugh* and so another client lives the nightmare. I would not go back in due to the two women: unintelligible rudeness of one and total incompetence of the other. Also, the lack of immediate investigation - get her to model it immediately before the ruins another pair! I did appreciate the manager and the lady who was friendly. It's nice to know there are some professionals at this workplace.
February 2024 by Alex Holden
Terrible brow wax. Got home and realised SO many hairs had been missed. Waste of time and money.
July 2023 by Lesley Walker
The staff are really kind and friendly. My two treatments (so far) have been relaxing and refreshing. I have found the ladies to be very knowledgeable about their products and treatments.
March 2023 by Tania Tomaselli
Lovely staff. Stunning staff
March 2023 by travelling barberette
Had my appointment cancelled one hour before I was due. Apparently becky said she had reached her limit of massages for that day... When I called back a colleague even queried why it had been cancelledI'm self employed so a little more notice would have been appreciated
March 2022 by Julie Smith
Excellent place . Wonderful staff
March 2022 by Sophie McGee
They called to change my appointment 4 times. Rushed through a spray tan appointment. Ended up with a patchy, streaky, green spray tan - two days before my wedding. Emailed to speak to salon manager, never received a response.Service: Tanning
March 2022 by Michelle Page
This has to be the best place for a beauty treatment in and around Brentwood and Shenfield, such a lovely salon with professional staff.
March 2022 by Annabel Luxton
Really good service. I had a full body aromatherapthy message and they were so lovely and professional and Covid secure.
March 2021 by Laura Mollard
I have exactly the same voucher issue which expired over lockdown. Voucher worth over GBP 100 that I was not able to use due to COVID. I and my three daughters have been loyal customer at Aroma for years when the business was owned by Rykie the former owner. Cannot believe that the new owner will not honour vouchers. Will take my business elsewhere.
March 2020 by Francesca Louise x
I couldn't recommend Aroma Spa and Beauty enough! They're the most friendly, welcoming and polite salon I've visited. The entrance is always clean and the flowers are always pretty and seasonal! There's always a friendly face to welcome you inside and somebody there to help with any queries. They're very accommodating and offer drinks and magazines to read whilst you're waiting for appointments. The salon offers so many different treatments which is ever expanding so there's truly something for everyone of all ages. I've been having spray tan and nails with Kerry A for over 5 years now and wouldn't ever think about going anywhere else to have something done. Kerry's knowledge and enthusiasm for her job is second to none and I'm always made to feel comfortable and genuinely enjoy my time at the salon (not sure she says the same when I have random nail requests!). If you're looking for a reliable, hardworking and friendly salon make sure you book in with Aroma! xx
March 2020 by Sonya Nokes
Highly recommended salon. Lovely girls and great treatments.
March 2019 by Bethany Hood
Amazing semi permanent eyebrows from Marlene! I would 100% recommend, best decision I have made. The salon is really nice and all of the staff are friendly and helpful.
March 2019 by Dawn Seager
This truly is an excellent beauty salon, Rykie and her staff go above and beyond to ensure that on every visit you feel very special. From the minute you enter you are greeted with a smile, everyone is polite and welcoming, you feel relaxed and above all the quality of the treatments is exceptional. Rykie and team you should be very proud of the service you provide to your clients - its amazing!
March 2019 by Suzie Burton
The staff are extremely professional and friendly at Aroma. I had a hydrafacial, my skin was left feeling clear and fresh for weeks and my therapist was very knowledgeable and friendly . Would highly recommend this salon!
