August 2025 by Stephen Greengrass
Nice big store good value
August 2025 by David Rhodes
I'd say more convenient than BandQ they have everything you need and the staff are helpful
July 2025 by Matin Shah
Appaling customer service - approached the tills and asked the lady on till if they have wallpaper, while I was approaching she looked at me whilst she was serving a customer. I assumed she was not busy serving and I asked her a question. She replied back with a impolite expression ' I am serving'! She seemed really unhelpful and unapproachable! By the way her name was Donna.
July 2025 by Liliana Monteiro
Great place, helpful staff. Would recommend!
July 2025 by Jack Isaacs
Disastrous Kitchen Order and Appalling Customer Service ? Avoid
I would strongly advise anyone considering a kitchen purchase from Wickes to think again.
I ordered a kitchen from Wickes and discovered at the final stage of installation that one of the critical components, several pan drawer fronts had been delivered without any pre-drilled holes or guide markings, making them impossible to install. This was clearly a manufacturing fault, not accidental damage or user error. As a result, the entire kitchen has been left unusable.
Even before that, several panels were delivered damaged, including scuffed and dented units. While I initially continued with the installation (as the damage appeared to be in less visible areas), it became clear by the end that the overall quality control was severely lacking.
Despite reporting the issue immediately and providing photographic evidence, Wickes refused to collect or refund the full kitchen. Their customer service was shockingly poor, I was misdirected multiple times, told to email a contact who never replied, and later instructed to go into store advice they later admitted was incorrect. Each interaction added more time, stress, and confusion.
Wickes continues to hide behind internal policies and refuses to honour my legal consumer rights under the Consumer Rights Act 2015, insisting that installing some units means I accepted the goods even though the fault was only apparent at the very end of the process.
As a result of this experience, I have formally raised a complaint with the Furniture & Home Improvement Ombudsman and reported the matter to Citizens Advice. I have also requested compensation for the significant disruption and time lost.
This has been one of the most frustrating, time-consuming, and disappointing retail experiences I?ve ever had. I urge anyone reading this to be cautious when placing trust in Wickes' products or aftersales support.
June 2025 by Glen Breckon
Had stock of all I needed
June 2025 by Craig Carter
Great place to go when needing supplies, staff are friendly and knowledgeable.
Thanks again
June 2025 by TheCollins212
Bought 4x wall panel kit on the 29th and was only delivered 1, after 5 phone calls with customer service I still have not received the goods I have paid for.
June 2025 by Brian Bircham
Nice store.
June 2025 by Alexa
Staff are friendly and helpful. The store is always nice and tidy. Great shopping experience
April 2025 by david lucas
Place of last resort. B&q parking is worse.
Surley staff that are too busy to talk to customers.
OK stock, OK prices
Usually get what you went in for...
April 2025 by Darren Cassidy
Good size store and a good stock of materials.
March 2025 by Pete Lewis
Top manager there.
March 2025 by Paul Ellis
Not the easiest store to navigate around to find what you want. There was also only one till manned so there was a big queue to pay.
February 2025 by Darren Woodley
Im a regular and in my experience prices are competetive.
