October 2020 by Brad William
Summary: I strongly recommend this store, the products they sell are fantastic, the savings are brilliant, and the staff make me feel like a valued customer, who they really do their best to help.More elaboration:Early in the year, I moved to Braintree; in moving there has been many needs for me to go buy various kitchen products and appliances.This has resulted in me visiting this store on several occasions over the last few months.Over the course of my repeat visits, in the past 12 months I have spent approximately £400The staff that work there have been extremely helpful.Every time I have entered the store I have promptly been greeted and offered help.The staff who work there have begun to remember me in a way that shows they value my business.(Such as asking questions like, "Hi, I remember you, last month you bought the Nescafe coffee maker; how are you getting on with it?")Whenever I have requested help or more information about their products, I have always been given a quick response from memory, showing how knowledgable they are of the brands they stock.I don't feel they there are pushy to make you pay for the more expensive products, instead rather they try to help find the correct product for me, not trying to milk me of cash but instead helping me find what I would want.My most recent experience with this store - I was looking to purchase a rice cooker, I had found the same rice cooker online at a rival retailer (Amazon I think) for a slightly cheaper price than listed on Tefal's website.In my return to the store, I was advised they had a promotion on for the same rice cooker, meaning it would be cheaper than the one hosted on Amazon (Saving me some money) but alternatively they had another product which was better suited to my needs which would cook more than just rice, still listed at still a cheaper price than the rice cooker than I'd seen on Amazon.I strongly recommend this store, the products they sell are fantastic, the savings are brilliant, and the staff make me feel like a valued customer, who they really do their best to help.
