March 2024 by Donna Newman
Approached sales assistant for correct size trainers to try on. I said excuse me. He said 'what!' Says it all.Female assistant behind till was very pleasant.
December 2023 by Davros J
Really poor service. Returned a pair of football boots for my daughter only a few days after purchasing as her grandparents had brought another pair for her birthday. Despite being boxed, unused and with a receipt, they refused to refund and could not have cared less.
October 2023 by bettyboop Boop
Ordered some sketchers for my son?s Birthday have been sent the wrong size, I have tried to ring the store, but they keep putting the phone down or won?t answer. Fabulous Customer Service. NOT ANSWER YOUR PHONE ?
August 2023 by ROBERT WEBSTER
Lovely store, good displays, ZERO staff and annoyingly loud music. Seriously, this shop must have cost millions to set up and is let down by an appalling lack of staff. Senior management, sort your "stuff" out.Ridiculous!As you can see from the photos, there's no one serving and the attitude, possibly the store manager, black beard, needs some serious adjustment. Sarcasm, when I'm simply asking where the trainers are is NOT appreciated.
August 2023 by Hollie Sawyer
Braintree store has very rude staff. There were 2 staff members working upstairs when I visited yesterday and they were really busy as kids go back to school soon so there were kids and their parents queuing for them. I was waiting a while and my boisterous 4 year old was getting fed up so I went downstairs to ask if someone could help us or their colleagues upstairs. The two men were chatting and most annoyed I had interrupted their conversation, I apologised again and explained the situation. The guy I was talking to said 'theres 2 people upstairs, see them' and wouldn't listen further but his colleague clearly saw I made sense and helped us. We went upstairs and he handed me the trainers we wanted to try on and told me to see the staff from upstairs if I needed anything else. The queue had gone down by this point and they were chatting between themselves. Again, I got filthy looks for saying 'excuse me' for some help. I appreciate this makes me sound really needy, but I was in there for 45 minutes just trying my son in 2 pairs of trainers having found the ones we liked within minutes of arriving. Ordered the ones we needed online in the end and got some we didn't need just to keep my son happy as he was not excited about being in the shop so long. Won't be coming back!
August 2023 by Hollie Dalton
Braintree store has very rude staff. There were 2 staff members working upstairs when I visited yesterday and they were really busy as kids go back to school soon so there were kids and their parents queuing for them. I was waiting a while and my boisterous 4 year old was getting fed up so I went downstairs to ask if someone could help us or their colleagues upstairs. The two men were chatting and most annoyed I had interrupted their conversation, I apologised again and explained the situation. The guy I was talking to said 'theres 2 people upstairs, see them' and wouldn't listen further but his colleague clearly saw I made sense and helped us. We went upstairs and he handed me the trainers we wanted to try on and told me to see the staff from upstairs if I needed anything else. The queue had gone down by this point and they were chatting between themselves. Again, I got filthy looks for saying 'excuse me' for some help. I appreciate this makes me sound really needy, but I was in there for 45 minutes just trying my son in 2 pairs of trainers having found the ones we liked within minutes of arriving. Ordered the ones we needed online in the end and got some we didn't need just to keep my son happy as he was not excited about being in the shop so long. Won't be coming back!
July 2023 by Sterl Soli
Lovely service literally served with a smile I felt a warm n fuzzy after leaving good job guys keep it up ? ??
April 2023 by Simon Clancy
Young sales man very helpful. Great selection go again
March 2023 by k chapman
Nice store staff could be more helpful
January 2023 by Dave Fox
Why don't they give refunds? Let's this place down
January 2023 by Arun
Has a hidden gaming centre on top
January 2023 by David Grainger
Nice new store.
January 2023 by Alexandra Allen
Need more back pack selection
January 2023 by Daniel Sayer
They have sports stuff
January 2023 by Gerry Levy
I visited Sports Direct yesterday for the first time. I was served by a male staff member, who was so helpful. I purchased 2 x Adidas track suit trousers plus a large Adidas jacket. Unfortunately, I had to return the jacket as it was a large, and I required an XL. The same staff member served me today as yesterday, I explained what I needed, and he found it. This guy is what customer service is all about. A valued member of sports direct staff treating customers with that personal touch. Thank you so much. Brilliant ? service.
