January 2024 by Laura Gray
Want to Thank James for his great service today! Made ordering my daughters new glasses so easy! Great customer service James!
January 2024 by Keri Murphy
Very welcoming staff. Made to feel comfortable and welcome during my eye test and visit. Thank you
December 2023 by Christian Clark
Dealt with by Beth. Very helpful, understanding and professional. Sorted out my specs in no time and communication was excellent. A credit to the store. Many thanks
November 2023 by David Kay
Amazing service yesterday broken two pairs of glasses so I pop in late afternoon the staff was so helpful they had the frame to replace lenses as they where still with my warranty who would think I would have warranty on them. But yes replace for free so thank you so much for helping yesterday.
November 2023 by G H
Recently booked an eye test for 9.10 in the morning on a Thursday as it?s my only day off. I got a phone call at 8.45 to say they need to cancel and can not offer me anything else that day or did not help with rebooking . Extremely upset as I was already on my way and arrange my day around it . The man who called me did not seem bothered by the fact and I found him to be slight rude and unhelpful .
October 2023 by rocky payne
The staff were all welcoming and friendly as well as helpful, both with explaining everything to me and answering any concerns I had.There was plenty of choices of glasses at good prices. And the glasses fit well.The store was clean and equipment was cleaned before and after each use.Would like to shout out Ed, who was friendly and welcoming throughout my time there. Answered any questions I had and joked whilst I was waiting but was always professional and knowledgeable.
October 2023 by Gerry Levy
Specsavers Braintree, are a professional team who are there to ensure great service through customer satisfaction. Having glasses made then later getting some contact lenses made for me. Well done ?.
October 2023 by Alter Idem
Gio was wonderful help today, he showed very clear and in depth knowledge, very friendly and charismatic too! Best service yet!
September 2023 by Kathleen Moran
Very pleased with my new glasses. They fitted well right from the start and are more comfortable than many pairs I've had over the years. I wasn't kept waiting and received prompt & professional service from each of the individuals who assisted me when I attended for my eye test. In particular my Optician who explained in detail what was going on my with eyes.
September 2023 by Cmm Mmm
Really really been inconvenienced by specsavers, been given appointments to collect glasses that have not been ready and there are so many rules around my 12 year old getting her glasses which has meant I've had to take time off of work three times in order to receive the glasses.
August 2023 by Pauline Edwards
Booked online. Due to circumstances had to change appointment. Despite stating you can manage appointment on line. Not so. So I called.. still have covid 19 triage message on basic message . Then placed on hold to just be told after a few minutes that no-one available to take my call and to call back later. I did this 7 times over the period of the day. Finally gave up. Called first thing the next morning as their opening times are from 8.30. Got message we are now closed then stated their opening times are from 8.30 please call back between opening times finally got through at 9am . If they can't get the basic first point of call right dosen't give me any faith in actually having eyes tested there.
August 2023 by Claire Gardner
Have to leave a review, rarely these days can anyone say they have exceptional customer service but Jayy, Ed, Chelsea, and Izzi really were exceptional....friendly, helpful, knowledgeable and so approachable. Thanks and well done, you have restored my faith that customer service you can be proud of still exists. 10 ?
August 2023 by Donut Boy
Visited store the other day, blonde guy with glasses was very rude think his name was James. Should be reviewed as service was appalling!!
August 2023 by Gerald Moore
Day 2 of varifocals and loving them. Saves all the fuss of distance and readers swapping on and off.
August 2023 by Gavin Jones
Maryvn the optician was very helpful and thorough. The team were also friendly and helpful with choosing glasses.
