March 2024 by Darren Barker
Needed an hotel with a decent sized car park as I had a large Luton transit van. The car park was plenty big enough. Staff working on reception were great, as we're the breakfast team. Nothing was too much trouble.As I always find with premier inn, rooms are clean, beds are comfy and facilities more than adequate.Nearby activities: Great pub next door serving fabulous food.
February 2024 by Joff Cheney
Rooms are standard Premier Inn, staff are very nice and friendly. Good breakfast.
February 2024 by Phillip Danes
The hotel is looking and feeling a little tired and dated. the staff were brilliant, i was greeted on arrival by a lady called Roz i believe. Roz so really helpful and friendly at check-in. the team that were on at breakfast were faultless, i was seated slightly early so i could get a coffee, whilst they finished getting ready for service. the team that worked the morning of Tuesday 30 Jan 2024 were fantastic. the management should be proud of such a fantastic team.Rooms: slightly tired and datedNoteworthy details: Staff are Fantastic!!
January 2024 by Ben Miller
Sometimes you stay in a hotel and purely just use its facilities and come and go as you please without any interaction. My stay at the Braintree Premier Inn was originally for 3 nights and I extended to over 10 nights due to a family death, which the team really helped me with. The staff here are and were absolutely outstanding! Kerry especially and her team made my stay very welcoming and did everything they could to make my stay more pleasant. Every time I left and returned from the hospital to visit my grandfather they always made sure to ask how I was. This in itself was priceless and really helped my situation. This is not just a hotel, this is a place you can stay and feel at ease and very welcomed. The breakfast is so good, all freshly cooked (not buffet) personally I prefer this as you know it has been prepared specifically for you. Hats off to Tracy and the breakfast team for their quick service and for being very attentive!Honestly could not recommend the hotel enough. Thank you again for a really pleasant and welcoming stay.Rooms: Very clean, comfy bed, tea and coffee provided.Nearby activities: Braintree villages nearby for shopping. Also great pub next door (Fowlers Farm) great food!Food & drinks: Breakfast is freshly prepared and a great service
January 2024 by Amanda Samuels
This has to be the worst premier inn we have ever stayed in!25 minutes to book in the receptionist was disorganised and kept allowing people to jump the queue.The rooms were small and smelly and the staff had no enthusiasm to interact with guests.We stayed 30th Dec so whoever was on the reception that day needs urgent retraining.Usually very happy with our many many stays in various locations but I would never return or recommend this place to anyone.
January 2024 by James Miles
Hotel room fine enough. Could be more modern. TV was focused on one side of the room. WiFi signal is not great, and no signature purple light.Brilliant location for Freeport Braintree shopping and access to Braintree town centre also.Rooms: Could be more modern, not air conditionedFood & drinks: Breakfast as you'd expect is good quality for Premier InnNoteworthy details: No bath, shower only. The shower curtain is not spectacular, resulting in a soaking wet floor.
December 2023 by John Morris
Normal Premier Inn
November 2023 by martin warm
Very pleasant stay, staff helpful and friendly. Breakfast very good, though I must say the sausages were not up to the standard of the rest of the hotel..?Rooms: Rooms comfortable and clean.Noteworthy details: Has free WiFi too.
October 2023 by SlapnDash
You always know what to expect at a Premier Inn . Clean Rooms, Pleasant Staff and a good breakfast. There was a particularly nice restaurant/pub next door which is a bonus as there were about 12 of us staying so we did not not have to go far for dinner/drinks. Everyone was happy with their stay.
September 2023 by Tim Fischer
This is close to the shopping outlet but its outdated and needs a revamp however the staff and the breakfast were top notch ?
September 2023 by Priti D
Parking was good. The receptionist was friendly and the stay was comfortable. I didn?t have breakfast. Bed very comfortable, just what you expect with a Premier Inn hotel. There was a good choice of places to eat within a short distance where you can drive or walk to the pub next door.
September 2023 by 934madeleineh
This is such good value for money, a clean room, lovely breakfast every morning and the staff, so friendly. I can't praise them enough, a credit to the Premier Inn Company. I don't think you could beat it in all departments.
September 2023 by G3463AAjanetm
Very friendly and attentive staff, very clean well kept room and for the orice we paid, it could not have been better. Stayed with family (including disability requirements) and a 10/10 value for money experience.
September 2023 by RWR1264
The hotel is ok enough but they have very noisy neighbours. Spent most of the night hearing someone's party music blasting away and keeping me awake. Disappointing as it spoiled an otherwise good trip. Rooms are the usual premier Inn standard, breakfast is overpriced and over rated but nice enough to eat. You come to a hotel to sleep and sleep was the one thing I couldn't find here
September 2023 by Mobile50428838813
Very riendly personel, clean rooms at affordable prices, good breakfast with many choices. This hotel is nicely situated in braintree and you can easily access the outlet stores of braintree. Surely a hotel to be recommended ! LM
