December 2023 by Freddy Clarke
Staff are good and good selection of fish, however there is often a lack of live feeders
November 2023 by chris milner
Great staff very knowledgeable
November 2023 by Paul Ketley
Staff could do with being a bit happier.Products good ( when they have the stock) it's clean and welcoming but the staff all seem really miserable.
November 2023 by Genevieve Johnson
The conditions you keep your hamsters in are cruel. Barely any food or bedding; and 4 hamsters piled on top of each other in a space no bigger than a lunch box. Educate yourselves on hamsters needs! You should be ashamed of yourselves.
September 2023 by Perry Collins
They stick a decent range of dog food at competitive prices plus I knew a rabbit purchased from this store to live over 6 years and still going strong ( wherever you are Kevin the bunny much luv)
September 2023 by Ralph Cummings
Ordered on line 48 trays of wet dog food,on opening the box many of the trays had split open in transit.I spoke to the manager at Braintree and he said he would deliver new boxes after he finished work at 8.30 pm,he did and collected the damaged ones.BRILLIANT CUSTOMER SERVICE
August 2023 by Stuart Lennon
Went in for many items including for our new golden retriever pup we pick up in a couple of days and our regular supplies for our current golden retriever.Don?t forget if you haven?t already signed up for the VIP club to make sure you do because the vouchers can save you a lot of money. We saved £40.00 on our shop by using these vouchers.As always the staff are very friendly and knowledgable and all combined make for a great shopping experience.
August 2023 by Heather Bailey
Nice big, clean store. Stock most things you could need
July 2023 by Patrick Wray
Started with u to day & set up my German shepherd with you, Leslie who was looking ather me was nice , understanding , polite & gave great service, many thanks mr p.wray??.
July 2023 by Michael Aston
Great store with lots of choice, lovely patient staff. Has a vets too which is really convenient. You can even go in with your pets while you look around.
July 2023 by Dawn Lafleur
Very helpful staff aleays have what i want too
July 2023 by Patricia Bolton
Waiting room nice and clean. The vet was really good and offered lots of advice.
May 2023 by Shanti Simonelli
Went into the shop tonight with my puppy a lovey girl named Alex helped us with everything from helping pick a harness to picking the perfect treats. She gave me loads of advice on walking and training. Alex you was so helpful thank you so much. X
March 2023 by Elizabeth Edwards
Went into pets at home today to buy my aquarium tank some new ornaments and some plants had roughly spent £40 in my basket, went over to the fish to buy some new ones for my tank to go with my other fish, got told they couldn?t sell them to me because I needed to buy live plants which where £32 pounds each and not everyone has that type of money for already eaten plants!! and said it?s for the ?fish welfare?We have owned fish for over 20 years! This has happened for the second time we have been there and They rejected us from buying any until we had new live plants even though they don?t know what plants I already have in my tank, they had many dead fish floating around at the bottom of their tanks getting eaten, the staff members are incredibly rude to us, I then placed my basket with items on the floor and walked out, we then headed to maiden head Aquatics Braintree, which had a lovely staff member who was willing to help us, he told us which fish would be suitable for my others and happily sold us the fish, won?t be going back to pets at home braintree anymore!!
January 2023 by Robs Views
Have used this branch for many many pets over the years from fish to dogs, cats to lizards. Their prices are still quite reasonable although some items have gone up by over 100% .This branch is very handy for picking up online orders too. Parking is plentiful and free with disabled parking spaces and parent and child parking spaces too. Staff are always polite and friendly and extremely professional throughout and can usually help with most pet related issues. Personally I'd never buy a pet here but that's across the company as to be frank, they aren't handled much and your average child will get a bite from your average hamster etc...
