March 2024 by Georgia Pudney
Highly recommend Branocs, myself and my partner have rented through them since 2021 and have never had any issues, Emma is always so responsive should you ever need anything. A big special thanks.
March 2024 by Daniel Lincoln
The Service from listing to obtaining a tenant was outstanding, most importantly , now we have a tenant the great service continues. Communication is second to none, even following up by phone to ensure emails and information have been received. I would strongly recommend Branocs Estates to anyone renting or selling. Thank you.
March 2024 by Jim
I have been living at my property for almost 3 years now and have never had an issue. Fixes have been quick and satisfactory, and any discourse we have had has been dealt with by Emma who has always been helpful and polite
February 2024 by Phil T
Have had recent dealings with Branocs and can only commend them on the their professionalism in all departments. First class service
February 2024 by Michael Hales
Really professional and helpful team of people to work with. Especially at such a stressful time. Would thoroughly recommend
February 2024 by James Foster
Fantastic staff, I have worked closely with Ollie to much success. I would highly recommend!
February 2024 by Georgia Gray
Branocs gave us nothing but first class service in the process of buying our house. Laura was lovely when showing us round multiple properties and Michelle should be commended for her efforts towards us completing in our purchase so quickly. I couldn?t recommend Branocs higher!
February 2024 by Zoe Auger
Branocs have been amazing, whenever I have phoned up with a problem or a question they have always helped me straight away or given me a time frame in which they would be able to find out and get back to me.Can't fault them at all!
February 2024 by Chloe Gowland
I have been with Branocs for 2 years and me and my partner have had a lovely experience. The staff have always been so willing to help and answer any queries we have, Emma from Braintree Branocs especially has always been kind, polite and understanding. Highly recommend Branocs
February 2024 by Katie B
We arranged a viewing at a property advertised with Branocs. We were keen to arrange a second viewing but had issues with our DIP. Once this was agreed, we contacted Branocs asking to arrange the second viewing along with a list of questions. We had no communication back from them at all and the property was subsequently sold. It would be been nice of them to at least respond to our email communicating this.There was then a second property put on the market with Branocs and was keen to view this one. Again, we sent across an email asking to view yet again had no response. Once again, the property is now sold and no one has had the decency to communicate back to us.EDIT:As I am unable to reply to your response, I thought it best to edit this. Firstly, as mentioned in my review above, we cancelled the viewing due to issues with our DIP and as mentioned again, had this sorted and then tried to rearrange the second viewing. It was this that was ignored and we found out ourselves that the property had been sold, without communication from you.You also ignored my partners request to view another property and also did not answer any of our questions on the property we previously viewed.Lastly I would advise you to check your information before claiming that I work for a rival estate agent as this is not the case nor have I ever worked for an estate agent, so it is interesting to know one where you have got this information from and two why you are sharing this false information online. I would question your professionalism.
January 2024 by marcelle ellis
Branocs give a first class service, couldn?t recommend them enough. I was kept regularly updated throughout, from the Lettings team when renting my property through to the sales team when I came to sell the property.The office is friendly and welcoming with helpful knowledgeable members of staff available to advise on any concerns.The advice is honest, useful and supportive and I was kept regularly updated through the whole process.If you want to sell, buy or rent in Braintree then I would 100% recommend Branocs for every service.
December 2023 by Heather
We had a terrible experience renting a home from branocs. They made numerous false promises, tried to sell the property twice whilst we were renting it (once at the height of the pandemic and then again when we finally left last year). The second time they decided to sell the property when we were three weeks into a new tenancy with them. They quoted us the wrong legislation in notice to leave, in the end they offered us the last month rent free in order to get us out quickly. We found a place to purchase and this was going through. In the meantime their sale fell through so they advised we could stay. We let them know we would still be leaving as agreed as we bought a property. They then tried to withdraw the offer of a free last months rent. We took legal advice and advised them that they could not break this agreement without further action after which they agreed to keep this in place. Once we left, they accused us of a number of excessive damages that were not caused by us. Despite the fact that they inspected the property every three months (which was excessive and annoying). We had recently had an inspection and been told everything was fine. They attempted to keep our full deposit of over £1000 and we felt they tried to intimidate us into accepting this by saying that they would settle for just keeping the deposit but they could take us to court for additional fees and that although we could raise a dispute, in their experience there was no point because we would never win. We pursued a dispute through the tenancy deposit scheme and won, Branocs were forced to give us most of the money back. We then complained to Branocs about our awful experiences and the first letter was ignored. When we chased it we eventually got a response but it was very aggressive in tone in our opinion and we were very unsatisfied with the response. We complained to the ombudsman who awarded us £150 in compensation. We do not recommend renting a property from Branocs Estates.
December 2023 by Ted H.
From our first meeting with Tristan and the team to discuss various options, to liaising with Michelle throughout the sale itself, we were impressed with the Branocs? approach throughout the process.Nothing was too much trouble for the team, and they were always available and willing to answer any questions we had along the way. We were delighted with how proactive they were, and would stay in regular contact to provide updates.We would certainly recommend Branocs to anyone looking to move. 10/10 from beginning-to-end.
December 2023 by Peter Looseley
We bought and sold through Branocs, we can not thank Tristan and his team for all his help and support, they were very professional, always accommodating for our needs, they were fantastic at communicating, incredible service, by far the best estate agents!
November 2023 by Laura Hague
We sold a property in Braintree through Branocs and it was a smooth and easy process. Michelle was fantastic, keeping us updated throughout and chasing the (very slow) solicitors on our behalf. Overall, it only took about 4 weeks for beginning to end. This was due to Branocs' commitment. They listened to when we needed to sell by and worked to this deadline. I would highly recommend this family run estate agent - a much more personal and caring approach than the big names.
