March 2024 by Grahame Sofoluwe
Excellent service throughout and was kept informed about timings of procedures. Staff when not happy with test results explained and ensured repeated till satisfactory outcome obtained.Optometrist Marium was excellent with full explanation and delightful manner.I was very happy with the whole consultation which was a credit to Boots
February 2024 by Lynda Sexton
Extremely professional and efficient and lovely calm atmosphere and very pleasant
February 2024 by Billericay parkrun
The person I first saw was Alex, she was very polite, professional and personable. Alex took me through all the initial tests outside on the automated scanners, before my main eye test.Then I saw Reenal the Optometrist, who from her notes said she tested me back in 2013 !! Reenal did some more tests on a close up screen, and then came the test for my prescription. Reenal was like Alex very polite, professional, and personable and made you feel very at ease.After the test I then went outside to choose some frames and then Alex took over once I had chosen some. Everything was explained, including my discount I would get for being over 60, the lens options, would I like to pay for thinner lenses to make the glasses less heavy looking, the Insurance aspect, plus the discount I would get if I wanted a second pair within 3 months. My collection appt was booked, and the payment made.
February 2024 by stephen halden
Very friendly staff, and excellent service
February 2024 by Myra Sinclair
Staff were friendly, optician was friendly, thorough, and explained in detail everything she was doing
February 2024 by Elaine Ashton
The actual visit was good, no issues there. The main problem is the lack of available appointments when trying to book. There needs to be a better service provided. A letter is received at end January saying appointment is due mid March and the first available appointment offered in mid April. It means constantly checking daily to see if there are any cancellations.
February 2024 by Terry Schon
Great glasses! Staff all very helpful in my making the right choice for my particular needs.
January 2024 by Kate Edwards
What an incredible service and such a contrast to the Chelmsford branch!When I first arrived I was greeted immediately and asked if I needed any help.This store gave a perfect example of how customer experience should be. I won?t ever go anywhere else now. Special thanks to Reenal and Alexandra.
January 2024 by Robert Avery
I was really impressed that I was able to find a Sunday appointment at short order, its such a help to be able to do optician appointments at the weekend!The service was efficient and friendly.Always get good advice and got good answers to the couple of questions I had. The explanations on my eye heath were helpful and put in plain language.
January 2024 by Steven Boxall
Friendly welcoming and good banter. Easy process. 5*. No sale pitch just good friendl customer interaction
December 2023 by Alec Dobson
My appointment was on time. My optician, Abid Master was clearly very experienced and professional. More importantly, he formed a professional relationship quickly and was happy to answer questions clearly.
December 2023 by Trevor Cole
The Team in Billericay were so professional. They had the right demeanour, made you feel as though they wanted to assist you. A very pleasant experience altogether.
December 2023 by Michelle Aldous
The Contact Lens check optician really listended to the challenges the current prescripion set up was giving and made a recommendation to completely change what I was wearing - now testing them. The eye test optician was equally invested in my eye care and history
December 2023 by Joe Nunn
The optician explained in great detail about my sight problems. He gave me some appropriate literature explaining more about the treatment that I may undergo to correct it.
November 2023 by Jeff Wilks
very pleasant and helpful staffpurpose of visit dealt with very efficiently