February 2024 by 1112DEN
Impossible to find out by phone if prescription is ready. Have to visit only to be told not ready.
February 2024 by Michelle Baigent
Never answer the phone
January 2024 by Barbar Allard
I have phoned the pharmacy 30 times to day and got no reply
January 2024 by Gerry Murphy
Needed urgently hyperdemic syringes for prescribed corticosteroids for an inherited sydrome. Was instantly treated like a junkie, though the lady serving did seem remorseful when I explained. Point is, don't have prejudice with desperate patients.
December 2023 by John Riggs
The woman at the reception is Is a rude liar says prescription hasn't arrived from the hub when it has and kept me waiting 3 days for no good reason when it ha
December 2023 by Glo Smith
They never seem to have time to answer the phone, I?ve called 6 times today and got cut off each time. I need my prescription urgently!!
August 2023 by stan b
After 1 day delay, I finally managed to get all of my medication on the same day, from the same place. Boots and Rightdose are probably still trying to get it right, over a month later. Pretty good eh since diabetes, thyroid and BP medication is in my lot. Well done WELL PHARMACY, thank you
August 2023 by Mark Cole
Rang,put on hold for 15 minutes,rang again and after 6/7 rings,I got engaged tone.Boots much better
May 2023 by Trevor Robinson
If I could give minus 5 stars I would. Absolutely appalling service (actually you can?t even call it service) as I had to go back on 3 occasions and waited over 30 minutes each time for them to dispense the same prescription. I required antibiotics and was turned away because they couldn?t be bothered to sieve through the boxes of medication to find mine. The woman at the counter said wait for a text message (which not only did I have a text I also had a email saying that it was ready) and that she has customers to serve, so what was I? wasn?t I a customer? Will never use this place again and suggest people reading this do the same!!
January 2023 by Rosie Rosie (Rosie)
I say we'll done to All the Staff ...they are in a cramped porta cabin serving a large amount of people all day long ...I've been using well for a long while they have all been very helpful always...I've even witnessed Rude, Unpatient ,people shouting and being disrespectful, which they do not deserve.Treat people how you would like to be treated yourselves..Aways very helpful..well done to all
January 2023 by Sonic Jons
Generally average but gave a one star because they repeatedly NEVER answer their phone.I understand they are busy but I now have to make more than one trip in order to check when there is an issue with my wife?s prescriptionsREALLY NOT GOOD ENOUGH.
December 2022 by Ann Collier Henderson
sorry to say ,but every single time I go to pick up my repeat prescriptions, there is always something wrong,I will not go through a long list,always telling me short staff,or should of phoned first,which I always do,as I said too many things to list
October 2022 by Kirsty Cooper
Not as good as they used to be. They take forever to serve and they NEVER answer the phone to check if they have your prescription and to save you wasting a trip down there for them to say no. Terrible customer service!
October 2022 by Yemi J j
I've been using Wells since 2015 to collect my prescription and I've always had a pleasant experience there, The staff are friendly and always willing to help.
October 2022 by Varia Mardare
I?m always nervous when I have to deal with this pharmacy, the staff seems slowly, unprofessional, with weird expression. You have to wait weeks for your prescription. The management is obviously wrong and unprofessional. Do something with your staff please.