September 2023 by Kerry M
I stay here so often that it feels like a second home now! Every member of staff are friendly and know their jobs well however on this visit Catherine stood out and needed to receive a 5* review! She remembered me from previous visits and went above and beyond on her job role! Credit where it?s due. Thank you Catherine for making our stay a good one x
September 2023 by 752sikemis
We were served by Elaine who was wonderful, patient, friendly overall she is an Angel and a star. The room itself was nice and comfy. The pillows were very lovely as well and the facilities were great
September 2023 by O1778EDjackp
Fantastic service from Jennie. Catered to all of my needs even swapping me to a closer room as I have lots of equipment to unload from my vehicle overnight. I stayed during the UK heatwave and she gave me advice on how to cool myself in the room which had no air con.
September 2023 by 389matthiasm
Had a great stay at Travelodge Basildon. Linda and Elaine were very welcoming and friendly. Room was clean and spacious with a comfortable bed. The area has many things to do to keep you entertained. Would definitely come back in the future.
August 2023 by Q1935OZpeterg
Jennie from the reception was really nice and helpful. Sorry to say that the bed matrasses here aren't great. Otherwise everything is quite standard. One might consider earplugs bcs of the parking lot.
August 2023 by stevenhfm
This was the worst hotel I have ever stayed in, I understand it is a budget hotel but looking past that, the beds were like cardboard, the toilet struggled to flush, I had problems with the WiFi and the staff were very unhelpful.
August 2023 by Freedom32668858009
Four family members arrived on a very wet afternoon and were greeted by the lovely Elaine. I checked into room 307 to find water coming through the ceiling. Elaine explained that a couple of years ago the roof had been damaged and had not had a proper repair due to the ongoing issues with the insurance company. So when there was heavy rain it would fall through to the fourth floor and now obviously the third floor. Elaine apologised and moved me straight away. On return from our evening at around 12.30am my nephew was unable to access his room as his door pass at room 209 wouldn?t work, luckily on his way to reception he met a member of staff with a master key. The next morning my brother and his wife found that the electricity in their room 309 wasn?t working. We assume this was due to the water coming through 307 next door and had possible spread to their room. My worry is that this is dangerous. I would not recommend or return to this hotel as I believe it?s a fire hazard and it?s unacceptable to run a hotel with water coming through two floors. The staff were all great, friendly and helpful, the rooms were clean unfortunately not safe
July 2023 by eayanful
Really good, not far from restaurants, activity places and also good host. Free parking which was very good. I?m happy with my stay and will come back with my partner again when we need to get away for the weekend
July 2023 by craigbray5
Lovely hotel, lovely staff, nice and clean room and free parking, which always a bonus. The only faults were a slippery bath, so be careful stepping in for a shower, and shortage of plug sockets near the bed !!
July 2023 by 408kerrys
This hotel is ideal, it has plenty of stuff near by and free parking. Jennie on reception is just lovely! Front facing rooms unfortunately receive the noise from boys playing race car in the car park during the night but that?s not the hotels fault.
July 2023 by Escape45381208520
Great friendly checkin from Elaine tonight , made us feel welcome and was so friendly . The night stay was so cheap and the room was tidy . Free easy parking. Right next to restaurants, bars and cinema bowling
July 2023 by Looploo123
Jennie the lady on Reception was absolutely lovely warm welcoming and very friendly. Our room was very clean and quiet considering it was a Saturday night. We had a fan and coffee machine stocked well with coffee pods milk and even chocolate bars. Will definitely be booking again.
July 2023 by perryc866
After a long day's work feeling tired and warn out. Had a really warm welcome from Jennie, which brightened the evening. So far the best travelodge out of the thousands we have stayed in for work.
July 2023 by Roam816627
Excellent reception by Jennie when checking in, room was upgraded, very clean and comfortable. Would definitely recommend this hotel and will gladly stay here again. The coffee machine was easy to use and there were plenty of restaurants to choose from.
July 2023 by MelanieC1825
I arrived on one of the hottest days in June with my dog for 5 nights. The hotel had no air con and only one desk fan per room which was very poor. The room had very basic amenities although I paid over £100 on 2 nights. My room was not cleaned and after the 4th night I asked for house keeping only to be told they didn't clean the rooms until the 7th night. Having a dog with me I found this very unpleasant. I approached front desk who were very unresponsive and uncompassionate. I received a flat sheet but my room remained unclean for the rest of my stay. Considering how much I paid I expected better service and standard of room.
