January 2024 by Ferhat Hizarci
This is the third time I've gone into Three to ask about my contract and what better deals I can get and have had to walk out again. The staff are rude and disinterested despite me having four contracts with them and being with them for fifteen years and this is the service I get. As soon as my contract is finished I will be switching. Rude and condescending staff.
December 2023 by millie grayland
My mother and myself were recently down in the store Wednesday the 27th of December where we were greeted by a very helpful gentleman called Adam. Now not only did Adam extremely help us he was also very positive and gave us extra information to help us understand. He set everything up for us correctly so all we had to do was plug it in. And as he said the product worked amazing and straight away. I believe Adam is an excellent member of staff and any issue I have in the future I would ask for him! Not only was he extremely helpful he was also very friendly and put a spring in my mothers step.
December 2023 by Samantha Grayland
Amazing service, I came into this store today and was helped by Adam. He sorted my new broadband, was friendly, efficient and very polite. thank you very much.
December 2023 by Godwin Nwabueze
Customer assistance appears clueless and not really enthusiastic about helping.
December 2023 by Michael Carter
Popped in today to get a upgrade. Was served by Adam. What a great bloke! Friendly, funny and got me a great deal on a new phone! Couldn?t ask for more. Thanks Adam
December 2023 by Areeba Iqbal
Pathetic staff. They have no sense of customer service. Staff was so rude that i had to walk out of the store without any purchase.
October 2023 by Mohamamd Chaudhry
Great Customer service but need more staff.
August 2023 by Joy Eayres
Adam in the store was extremely helpful and able to resolve my problem today tks.
August 2023 by james brant
I have been a loyal 3 customer for over 15 years and have always been happy until I made the mistake of going to the Basildon branch.The staff are clueless and the management are even worse.They are rude and even when I had to involve the 3 complaints department the manager actually had the nerve to make out that they were doing ME a favour?Three as a company have always been good but I advise anyone thinking about using the Basildon branch to walk on by and not waste your time.
August 2023 by Peter Dennis
Rai was professional and provided sound, non-jargon advice to me today. Left the store impressed with her, and the product worked beyond my expectations.
June 2023 by Tommy Whale
Very polite and helpful staff who helped me to get the best deal I could get on my new IPhone! Certainly don?t regret switching provider. Can?t remember the ladies name who served me but she was very helpful and polite. Thank you for your service!
June 2023 by Carly Hunter
Brilliant service today in Three Basildon by Adam D. Went above and beyond to help us set up a new phone. Highly recommend and very grateful! THANK YOU ADAM D
March 2023 by Tony Mayo
I visited the 3 store in Basildon today , to upgrade my business contract.Firstly I would like to say how helpful and professional the staff are at this branch.I would like to especially thank Adam for assisting me , especially as I had forgot my account password, Adam was excellent in assisting getting the password reset.I would recommend to any visit the store for any assistance they need with their 3 mobile contacts.The visit to the Basildon town store was a pleasurable experienceOnce again , thank you 3 store BasildonKind regardsTony
February 2023 by Carole Paul
We visited the basildon store to day and Rai the customer advisor was very helpful polite and friendly we were very happy with the service we got.
December 2022 by Colin Henwood
My wife having a nightmare with them at moment being chased for money when never had a 3 account everHas had some.of her I'd stolen cant seem to get this across to them. Called into SOUTHEND store and cant count how many phone calls to them